Questions & answers

No. All you need is an email address: your receipt, the charity’s report and updates about the campaign will be sent there.

An account lets you see your donation history, download receipts and the annual statement for your tax rebate, and manage monthly donations. You sign in with a code sent to your email — no password.

• By card — Visa or Mastercard, issued by a Ukrainian or a foreign bank;
• Apple Pay or Google Pay;
• by bank transfer (IBAN) with your personal D… code in the payment reference, or by scanning the National Bank of Ukraine (NBU) QR code.

Card, Apple Pay and Google Pay payments are confirmed on the bank’s payment page (JSC Universal Bank, monobank). For campaigns marked “strike equipment”, Apple Pay and Google Pay are switched off — only cards issued by Ukrainian banks and IBAN transfers are accepted. More on the “Payment methods and fees” page.

Yes. We accept Visa and Mastercard cards issued by foreign banks. Donations are always made in hryvnias: if your card is in another currency, your bank converts the amount at its own rate and under its own fees. Apple Pay and Google Pay also work from abroad (except for campaigns marked “strike equipment”). More on the Donate from abroad page.

10 hryvnias. Every amount from there counts — and a monthly donation of 50 hryvnias often helps more than one large one-off gift, because the charity can plan around it.

Every campaign has a specific goal and amount. Anything above it would have no purpose within that campaign, so the form won’t let you exceed what is still needed (for an item on a shopping list — what is still needed for that item).

If you want to give more, choose another campaign by the same charity or set up a monthly donation to the charity or to a cause. Once a campaign reaches 100%, the “Donate” button disappears and we show similar campaigns.

If a donation is 50,000 hryvnias or more, the site automatically checks the payer against the sanctions lists of Ukraine (NSDC), the EU, the US and the UN. You don’t need to do anything. Money from sanctioned persons is not a donation and is not credited to the campaign — the Operator deals with it as the law requires.

The platform takes 0% from campaigns. The bank charges a fee on every card, Apple Pay or Google Pay payment — roughly 1.3%; the bank sets the exact amount, and the actual fee is shown in the campaign’s ledger.

The campaign receives a bank transfer (IBAN) with no platform fee; your own bank may charge for the transfer under its own tariffs. See the table on the “Payment methods and fees” page.

If you tick this box, an estimate of the bank fee (about 1.3%) is added to the amount, and the campaign receives your full donation. The box is not ticked by default.

If you leave it unticked, the fee is deducted from your donation to the campaign and shown on a separate line in the campaign’s ledger. Whatever you add to cover the fee is also a donation to the Operator: it is included in your annual statement.

A voluntary donation towards running Dolonia: 5%, 10% or an amount of your choice on top of your donation to a campaign. Nothing is pre-selected — the campaign gets its amount whether or not you add a contribution.

The contribution is a charitable donation to the Operator (the charitable organisation “Charitable Foundation ‘Mriiu Zhyty’”) for its statutory activity: servers, charity checks, moderation and protection against fraud. The Operator spends no more than 20% of its annual income on its own work, as Article 16 of the Law of Ukraine “On Charitable Activity and Charitable Organisations” allows; the figures are on the “Transparency” page. To support the platform on its own, see Support the platform.

You enter your card details on the bank’s payment page (JSC Universal Bank, monobank). The Operator never sees or stores them. Attempt limits and an invisible check protect the site against bots and stolen cards.

We never ask for your card number, CVV, SMS codes, passwords or sign-in codes — not by email, not in messengers and not by phone. Anyone asking for these in Dolonia’s name is a fraudster.

On the campaign page, click “Donate” and choose “Bank transfer”. The form shows the recipient, the IBAN of the donations account, your personal D… code and the NBU QR code.

• The easiest way is to scan the QR code in your banking app: the details and the reference are filled in automatically.
• To do it manually, copy the details and be sure to enter the D… code in the payment reference exactly as shown. This code tells us which campaign your transfer is for and that the donation is yours.

Without the code we cannot tell which campaign the transfer is for. A transfer whose reference does not identify a campaign, and a transfer to a campaign that has already been fully funded or closed, is credited as a contribution to running the platform — a donation to the Operator for its statutory activity (this is set out in the public offer). We will send a receipt if we know your email address.

It is the campaign’s permanent code: the charity can print it on posters, leaflets and slides together with the bank details. A transfer with this code in the reference is credited to that campaign while it is open; once the campaign has been fully funded or closed, such a transfer becomes a contribution to running the platform.

If you want the donation linked to you (a receipt by email, the annual statement), take your personal D… code from the “Bank transfer” form on the campaign page.

Card, Apple Pay or Google Pay — as soon as the bank confirms the payment; your receipt arrives by email at the same time.

Bank transfer with a D… code — once the money reaches the donations account and we recognise the payment by its code; your receipt arrives at the same time. When the money arrives depends on your bank and on interbank settlement: a transfer made at a weekend or on a public holiday may take longer.

First check your email, including the spam folder: the receipt comes from hello@dolonia.com.ua. If there is no receipt but the money has left your account, write to “Support” and include:

• the email address you entered in the donation form;
• the amount, date and approximate time of the payment;
• the payment method and the campaign you paid to;
• for a card — only the last 4 digits; for a transfer — the payer’s bank and the payment reference (the D… code), and your bank’s receipt if you have it.

Never send the full card number, the CVV or SMS codes — we don’t need them.

Contact your bank and ask it to dispute the transaction: duplicate and mistaken charges are resolved by the bank that issued your card. The Operator provides information about the transaction when the bank asks for it. Write to us at “Support” as well — we’ll check which payments have arrived.

No. Donations are non-refundable, and the Operator does not refund them. This is set out in the public offer, which you accept when you pay.

Why: a campaign’s money is already committed to its goal, the charity plans its purchases, and every hryvnia is visible in the ledger. Refunds would change an amount that the charity and every donor can already see.

If the campaign is closed early, the money goes to the same project, to another campaign of the same charity or, if the charity has stopped operating, to a similar campaign of another charity with the same cause; we’ll write to tell you where exactly. A mistaken or duplicate charge is a matter for your bank (see the question above).

In the donation form, choose a monthly donation, the amount and the day of the month. You can direct it to a campaign, to a charity, to a cause (such as medical care or animals) or to running the platform. The first payment is taken straight away, then once a month on the day you chose.

The bank keeps your card details; the Operator only receives an encrypted token for the payments and never sees your card number. Everything about regular giving is on the Monthly donation page.

On the day you choose — from the 1st to the 28th. The 29th to the 31st are not offered, so that the donation has a date in every month, February included. Payments are taken only once a month.

Yes, for up to 3 months — in your account or via the link in an email about your donation. Payments resume automatically after the pause.

In your account or via the link in an email about your donation. The new amount or day applies from the next payment.

Any time — in your account or via the link in an email. Cancelling stops future payments; payments already made are donations and are not refunded.

We try again after 2 days and once more after another 3 days. If that fails too, the donation stops and we email you. The usual reasons are insufficient funds, an expired card or your bank limiting online payments. To carry on, set up the donation again.

It depends on how the campaign ended.

• The campaign was fully funded, or the period of a campaign with an end date has ended — the next charges go to another open campaign of the same charity (urgent ones first, then those closest to their goal), and we send you an email. If the charity has no open campaigns, nothing is charged that month — we will let you know.
• The campaign was closed early — monthly donations to it stop, and we send you an email. If you want to keep supporting this charity, set up a donation to another of its campaigns or to the charity itself.

Under a published rule: urgent campaigns in that cause and those closest to their goal come first. Every hryvnia lands in the ledger of a specific campaign.

Yes, a PDF receipt for every donation — by email to the address in the form, and in your account.

The annual donation statement is in your account. Sign in with a code sent to the same email address you used in the donation form. The statement is issued in your name: you can enter your full name in the donation form (the “Full name for a tax rebate” field) or at any time later in your account profile.

It includes everything you paid to the Operator during the year: donations to campaigns, contributions to running the platform and bank-fee cover. The year is counted in Kyiv time. More on the “Tax rebate for donations” page.

Only for the statement: the tax office accepts a document in the taxpayer’s name. Your full name is never shown on the site — the donor list only shows the signature you chose.

Subparagraph 166.3.2 of the Tax Code of Ukraine allows donations to non-profit organisations to be included in the tax rebate — up to 4% of your total taxable income for the year. The rebate reduces income received as salary, and the personal income tax on that amount is refunded.

The tax office decides whether you qualify and how much; the Operator does not guarantee its decision.

No, we don’t collect it. You enter it yourself in your tax return.

Every document carries a QR code. Scan it to open the “Document check” page with the details the platform holds. You can compare them with the document in your hands.

To the Operator’s separate donations account — held by the charitable organisation “Charitable Foundation ‘Mriiu Zhyty’” — at JSC Universal Bank. The Operator does not spend anything from this account on its own work: there is a separate operating account for that. From the donations account, money is passed to the charity that opened the campaign under the Platform rules.

Within 5 working days:

• a campaign with a target — after 100% has been raised. The Operator transfers the amount raised to the charity’s account named in the agreement, less any bank fees donors didn’t cover. Such campaigns are not paid out in instalments;
• a charity’s ongoing campaign (no target) — after a moderator approves the charity’s request: the amount, what it is for and documents (a supplier’s invoice, an estimate);
• a campaign with an end date — after its period has ended (if 100% has not been raised by the date, it is extended once by 30 days);
• a campaign closed early — after a moderator decides that the money goes to the same project.

A payout can be put on hold while the charity’s new bank details are being checked, if a report is overdue, if there is a sanctions match or suspected misuse of funds, or if the law requires it. In that case, or if the bank causes a delay, it may take longer.

An open list of all the campaign’s money movements on its page: payments in, bank fees on separate lines, payouts to the charity. The campaign balance is calculated from these entries, not from a figure someone could overwrite. More in “How it works”.

Within 30 days of each payout. The report covers what was done, expense lines with a document for each, photos or video of the result, handover certificates and delivery notes; the head of the charity signs it. A moderator reviews it within 5 working days, together with automatic checks, and either accepts it or sends it back for corrections; the charity corrects a returned report within 5 working days. If less was spent, the balance is shown in the report: the charity uses it only for the same purpose of the campaign, and for anything else only with the Operator’s written consent.

An accepted report is published on the campaign page: figures, photos, expenses by category and line. The campaign’s donors get a “The charity has reported” email. Long campaigns also need an interim report every 90 days. Scans of receipts are seen only by the moderator and the charity’s team.

The charity is reminded 7 days before, 1 day before and on the deadline. An overdue report is visible to everyone: the campaign page shows an “overdue report” label, the charity’s new campaigns are blocked, its trust rating drops and its campaigns move to the end of the catalogue. New payouts may be put on hold until the report is submitted.

The first proven case of misuse means the charity is removed from the platform permanently, this is announced publicly and payouts stop. The Operator requires the charity to return whatever was misused within 5 banking days. The money in that charity’s unfinished campaigns is not passed on to it: the Operator holds it until the investigation is complete (including any court case) and then deals with it under the law and the Rules, informing the donors.

The charity is responsible for using the money as intended and for the accuracy of the campaign’s text, photos and documents; the Operator is responsible for checking charities and campaigns, keeping the ledger, passing on the money and requiring reports. If you notice anything suspicious, write to “Support”.

Only the charity can close a campaign early, and it must give a reason. From that moment the campaign stops accepting donations (the site shows “Campaign closing”). A moderator decides:

• the money goes to the same project: the campaign is marked “Closed early”, the amount raised is passed to the charity within 5 working days and it reports as usual;
• the money goes to another open campaign: of the same charity or, if the charity has stopped operating or been liquidated, a similar campaign of another charity with the same cause chosen by the platform; donors get an email saying exactly where the money went, and the campaign page shows “Cancelled — funds redirected to …” with a link;
• not to close it — with the reason explained.

If the charity has no open campaign, the money waits for its next one. Redirecting money this way is part of the public offer and does not need the donor’s separate consent. Monthly donations to a closed campaign stop, and the charity reports on anything already paid out whatever the decision.

The campaign is automatically extended once by 30 days, and the charity gets an email. After the extended date the campaign ends — its page says “The campaign period has ended” — and the amount raised, less any bank fees donors didn’t cover, is passed to the charity within 5 working days. The charity reports as usual — within 30 days of the payout. Monthly donations to such a campaign go to another open campaign of the same charity, as for a fully funded campaign. The charity can also close the campaign earlier with the “Close campaign” button.

Not from a cut of campaigns — there isn’t one. Dolonia is funded by donors’ voluntary contributions, grants and partnerships with companies. How much is spent and on what is on the “Transparency” page: income and payouts are calculated from the ledger, and the team enters the platform’s running costs from source documents.

Find the charity’s EDRPOU code and check it in the Unified State Register (the organisation has not been dissolved, and its name and head match) and in the Register of Non-profit Institutions and Organisations. Make sure the money goes to the organisation’s account rather than a personal card, and look at its reports with receipts. The full checklist, and what Dolonia checks for you, is on the How to check a charity page.

Only organisations connected under an agreement can fundraise. Before a charity joins:

• automatically — the organisation’s status in the Unified State Register (in liquidation means refusal), its legal form, name and head; the sanctions lists of Ukraine, the EU, the US and the UN for the charity, its managers, founders and beneficial owners (and daily after that); founders or beneficial owners with Russian or Belarusian citizenship or residence mean refusal;
• a moderator — the Register of Non-profit Institutions and Organisations, court decisions, politically exposed persons, the charity’s documents, bank statements for the last three months and a video call with the head;
• an agreement — on paper: the head of the charity signs it by hand, and we connect the charity only after the Operator has received the original by Nova Poshta and signed it.

With the charity’s consent, AI helps the moderator by analysing public mentions of the charity and its bank statements. A person always makes the decision. We check, but we cannot guarantee that every organisation is flawless — which is why reports and an open ledger are mandatory.

A moderator reviews every campaign before it goes live — within 2 working days. The charity adds all the campaign documents: at least an invoice or an estimate, a medical report for medical campaigns, a request from the unit for military ones, and so on; the moderator may ask for more. The public sees a “documents verified” label (by whom and when) and a “Documents” tab with campaign documents or their de-identified copies that the moderator chose to show (medical ones only with the beneficiary’s consent). Only the moderator and the charity team see documents with personal data. Every change to a published campaign goes back for review.

Look at a few things on the campaign page: who the charity is and whether it reports on time; the “documents verified” label; the ledger — how much has been raised and paid out; the charity’s updates on what has been done. If it’s hard to pick one campaign, set up a monthly donation to a charity you trust or to a cause.

“Team pick” — a few campaigns the platform team has raised for a limited time; the reason is recorded and money has no influence on it. “Urgent” — the charity asked, and a moderator checked the urgency and confirmed it for a set number of days. Without that confirmation there is no such label.

Under open rules: a place in the catalogue cannot be bought, and every manual decision by the team is labelled on the card. How the order is calculated is explained on the “How we order campaigns” page.

There are no personal card-based fundraisers on Dolonia. A volunteer can run a campaign only on behalf of a charity and under its responsibility: the volunteer signs an application by hand and sends the original by Nova Poshta, and the charity approves each of their campaigns. If you need help yourself, apply on the “Need help” page.

Yes, through verified charities whose statute includes supporting the country’s defence. Firearms and ammunition are not allowed. Campaigns for strike equipment (such as strike drones) carry a “strike equipment” label: Apple Pay and Google Pay are switched off for them, and only cards issued by Ukrainian banks and IBAN transfers are accepted. Items are handed over to the unit under a signed handover certificate. Photos are published without faces, unit numbers or geotags, and in reports and updates only after 14 days.

The charity: for the accuracy of the text, photos and documents, for the beneficiary’s consent and for using the money as intended. The Operator checks charities and campaigns, keeps the ledger, passes on the money and requires reports. The Operator does not guarantee that a campaign will reach its target.

Only what you entered in the “Name to show with your donation” field — the first word, without a surname. If the field is empty, it shows “Anonymous donor”. You see the signature before you pay.

Yes: you can choose not to show your name — the donation then appears in the donor list as “Anonymous donor” (the amount and time are still shown). You still need an email address for the receipt, and your full name only if you want a statement for your tax rebate.

No. We don’t pass donors’ email addresses to charities and don’t show them on the site. The charity sees only your signature, if you gave one.

Only one is essential — your sign-in session. Your theme, language and cookie choice are stored in your browser. Google Analytics statistics switch on only after you click “Accept”; you can change your mind with the “Cookie settings” button at the bottom of the page, and we ask again after a year. There are no advertising features.

The data controller is the Operator, the charitable organisation “Charitable Foundation ‘Mriiu Zhyty’”. Our servers are in Germany and encrypted backups are in Finland; the bank takes payments and an email service sends our emails. We don’t store your IP address — only an encrypted fingerprint to prevent abuse. The full list and retention periods are on the “Personal data” page.

Write to “Support”. You have rights under Article 8 of the Law of Ukraine “On Personal Data Protection”: to know what data is held, to correct or delete it and to withdraw consent; people in the EU also have rights under the GDPR. You can complain to the Ukrainian Parliament Commissioner for Human Rights.

Open your account, enter your email address and type in the code we email you. Use the same address as in the donation form — your donations, receipts and monthly donations will then be in your account.

It’s safer: there’s no password to forget, steal or guess. The code is single-use and expires quickly. Never share it — Dolonia staff will never ask for it.

Check that the email address is correct and look in your spam folder — the email comes from hello@dolonia.com.ua. Wait a few minutes and request the code again; the number of attempts is limited to prevent abuse. If that doesn’t help, write to “Support”.

Your donation history and receipts, the annual statement for your tax rebate, monthly donations (pause, change, cancel) and your profile with your full name for the statement. If you like, you can connect the Telegram bot to get messages about your donations there.

Write to “Support” from the email address you use to sign in. Before that, cancel your monthly donations and save any receipts and statements you need — once the account is deleted, there will be nowhere to download them.

We delete your personal data except what the law requires us to keep: donation records and accounting documents are kept for the periods set by law. The amount of your donation stays in the campaign’s ledger — without your name or email.

The platform doesn’t give money to people directly. Submit one application on the “Need help” page: a moderator reviews it and, to protect you, may remove surnames, phone numbers, unit numbers and exact locations from the text. Charities see the substance of your application without your contact details.

A charity that takes it on receives your contacts and documents and has 14 days to open a campaign, help without one or tell you that it can’t help. If the charity does nothing, all charities can see the application again. You can follow its status via the link in our email and withdraw it at any time.

Only the moderator and the charity that takes it on see your documents. Personal data in rejected and closed applications is erased after 180 days.

Remember: Dolonia doesn’t give money to people directly, never asks for upfront payments and never collects money on personal cards. Platform staff never ask for card details, passwords or sign-in codes. If someone in our name promises a payment in return for a “fee” or asks for a code, they are fraudsters. Let us know via “Support”.

Through a separate unit request with an official letter from the unit, on the “Need help” page. Only charities whose statute includes supporting the country’s defence can see such requests.

Apply on the “For charities” page or start joining online straight away in the charity account. Charitable foundations and organisations, non-profit NGOs, municipal and state institutions (hospitals, schools, shelters), homeowners’ associations (OSBB) and religious organisations — for their charitable programmes — can join.

The form, documents and checks are online. The agreement is on paper: once the form is approved, the charity downloads it in the account, the head signs two copies by hand (with the stamp, if the charity has one), and the charity sends them by Nova Poshta address delivery (courier) to the address shown in the account. The Operator signs the agreement, the charity is connected, and one copy is sent back by address delivery to the address the charity gave in the account. The sender pays for delivery: the charity pays for its parcel and the Operator for returning the copy; we do not accept cash-on-delivery parcels.

Nothing: the platform takes no percentage from campaigns. Only the bank fee is deducted from donations, where the donor didn’t cover it. New charities have no limits on the amount or number of campaigns. The charity pays only for its own Nova Poshta parcels: the signed agreement and paper copies of reports (the Operator pays for returning the charity’s copy of the agreement).

Funds within 5 working days of a campaign being funded (a request being approved), a report within 30 days of each payout, prohibited purposes, the military section and the consequences of breaches are set out in the Platform rules. Every published campaign is a supplementary agreement to the cooperation agreement.

Yes — through “Together with Dolonia”: the company launches its own charitable project, and the platform’s Operator, CO “CF “Mriiu Zhyty””, carries it out and reports on it. The company doesn’t receive the project’s money. If it wishes, the company can promise to match what is raised. How it works is on the “For business” page; companies already on board are listed under “Partners”.

Join on the For charities page and give the link to your charity’s page on dobro.ua in the form: if a moderator confirms your operator status, no video call with the head is needed. Campaigns, donation history and regular donations do not move across automatically — you create your campaigns again. Details are on the Moving your fundraising after dobro.ua page.

Through the “Support” form — there’s a link at the bottom of every page. We reply by email.