1. General provisions
1.1. These terms set the rules for using the Dolonia charity platform, run by the charitable organisation “Charitable Foundation ‘Mriiu Zhyty’” (EDRPOU code 39333086), the “Operator”. The platform is the dolonia.com.ua website, the donor account, the charity account at cabinet.dolonia.com.ua, the platform’s emails and notifications, and its Telegram bot.
1.2. The terms apply to everyone who uses the platform, the “User”: website visitors, donors, account users, representatives and teams of charities, volunteers, representatives of partner companies, “Need help” applicants, and authors of comments and requests.
1.3. The Operator is an intermediary charitable organisation: it receives donations into its account and passes them on to charities under the platform rules, and it checks charities, campaigns and reports. The Operator is not a party to the relationship between a charity and its beneficiaries and does not give help to people directly.
2. Documents that apply together
- These terms — for all Users.
- The public offer for donors — the terms of donating: non-refundability, bank fees, the platform contribution, receipts, the tax statement, monthly donations.
- The Platform rules and the cooperation agreement — for charities, their teams and volunteers: checks, campaigns, payouts, reports and the consequences of violations.
- The Privacy policy — what data we process, why, how long we keep it, your rights, cookies.
- The partnership memorandum — for companies launching “Together with Dolonia” projects.
2.1. If a specific document (the offer, the Platform rules, an agreement or a memorandum) provides otherwise than these terms, the specific document applies. On personal data, the Privacy policy applies.
3. Accepting the terms
3.1. By using the platform — browsing the website, signing in to an account, donating, applying or posting a comment — the User confirms that they have read and accept these terms. Anyone who does not agree should not use the platform.
3.2. For certain actions (donating, creating an account, applying) the platform asks you to tick your agreement with the relevant document separately. Such a tick is consent in written form under the laws on e-commerce and electronic documents.
3.3. Only a person authorised by an organisation may use the platform on its behalf. By acting on its behalf, the User confirms their authority.
4. Accounts
4.1. Age. Accounts are intended for adults. A person under 18 may use an account, donate or post comments only with the permission of their parents or other legal representatives.
4.2. Accurate details. The User provides accurate details and keeps them up to date. For the annual statement, the donor enters their full name in the profile exactly as in their documents. Whoever provides inaccurate details bears the consequences.
4.3. Signing in. You sign in to the donor account with a code sent to your email. The charity account also requires a code from an authenticator app for two-step sign-in. Codes are single-use and short-lived.
4.4. Security. The User never shares sign-in codes or access to their email, signs out on other people’s devices and reports through Support at once if they suspect someone else has gained access.
4.5. Responsibility for the account. Actions taken in an account after a correct sign-in are deemed to be those of the User who owns it, until they notify the Operator of unauthorised access.
4.6. One account, one person. An account is personal: it may not be transferred, sold or shared. You may not create accounts in the name of other people or fictitious persons.
4.7. The charity account is separate. A charity account belongs to the organisation: the charity itself adds and removes people and sets their roles. The charity account is used only for the charity’s business, and personal donations are made from the donor account. When someone leaves the charity’s team, the charity must remove their access.
4.8. Deleting an account. A donor account can be deleted on request through Support; what happens to the data is set out in the Privacy policy.
5. Rules of conduct
5.1. Only Users signed in to an account may post comments. A comment is published after moderation with a signature — the first word of the “Sign as” field. The charity may reply to it.
5.2. In comments, requests, messages, campaign texts and reports, and anywhere else on the platform, the following is prohibited:
- insults, threats, harassment and obscene language;
- hate speech and discrimination on any ground;
- political campaigning and promotion of parties or candidates;
- justifying, denying or supporting armed aggression against Ukraine, symbols of the aggressor state, calls for violence;
- fraud, deception, impersonating another person, a charity or an Operator employee;
- advertising goods or services, spam and mass identical messages;
- personal card numbers, account details and links to third-party fundraisers or fundraising outside the platform;
- other people’s personal data without their consent: addresses, phone numbers, documents, diagnoses, photos of children;
- information that could harm defence: locations, unit numbers, equipment in position;
- knowingly false information, including about charities, campaigns or beneficiaries;
- material that infringes copyright or other third-party rights;
- malware, attempts to bypass protection, guess codes or gain someone else’s access, automated scraping of the website (bots, scrapers), or load that disrupts the platform;
- anything else prohibited by the law of Ukraine.
5.3. Criticism of and questions to charities are allowed and useful when expressed properly. Moderation does not hide a comment merely because it is inconvenient for a charity.
5.4. The User alone is responsible for the content of what they publish or send and for its consequences.
6. What the Operator may do
6.1. To protect donors, beneficiaries, charities and the platform, the Operator may at its discretion and, unless the law requires otherwise, without prior notice:
- not publish, hide or delete a comment, message or other material that breaches these terms or the law;
- remove personal data, contacts, unit numbers and exact locations from a text;
- temporarily restrict an account’s features (comments, sign-in) or block it;
- limit the number of attempts and actions, and carry out additional checks on a User or payment;
- for charities and campaigns — act under the Platform rules: suspend a campaign or payout, disconnect a charity;
- keep the evidence of a violation and pass it to law enforcement if there are signs of an offence.
6.2. Team decisions are recorded in a log that cannot be altered retrospectively. A User who disagrees with a decision about their account or material may write through Support, and an Operator employee will review it.
6.3. The Operator is not obliged to review all material in advance, other than material that is moderated under the rules, and does not become the author or co-author of Users’ material.
7. Intellectual property
7.1. The design, software code, the Operator’s texts, the name and logo “Dolonia” and other platform designations belong to the Operator or are used by it lawfully. They may not be copied, modified, distributed or used for other websites or services without the Operator’s written permission.
7.2. You may share links to platform pages, quote them with a reference to the source and spread the word about campaigns to help them succeed — without altering the content and without giving the impression that you act on the Operator’s behalf.
7.3. Campaign and report texts, photos, videos and documents belong to the charities or their authors. The charity is responsible for holding the rights to these materials and the consent of the people shown in them; the terms on which the platform uses them are set out in the Platform rules.
7.4. By posting a comment, the User grants the Operator, free of charge, a non-exclusive licence for the full term of copyright and without territorial limits to display the comment on the platform, in materials about the campaign and in the platform’s reports, to shorten it without changing its meaning and to remove personal data from it. The User warrants that they have the right to grant such a licence.
8. Links to third-party websites
8.1. The platform contains links to third-party websites and services: the bank’s payment page, charity and company websites, public registers, YouTube and Telegram. The Operator does not control them and is not responsible for their content, operation or data processing — their own terms apply there.
8.2. A link to a charity’s or company’s website does not mean that the Operator endorses everything posted there.
9. Availability and changes to the website
9.1. The Operator tries to keep the platform running without interruption but does not guarantee it. Service may be interrupted by maintenance, updates, equipment or network failures, cyberattacks, air-raid alerts, power cuts, or actions of banks and service providers.
9.2. Where possible, the Operator announces planned maintenance on the website in advance.
9.3. The Operator may change, add or remove features, sections and the look of the platform. Changes affecting the rights and obligations of donors or charities are made to the relevant documents in the manner they provide.
10. Warranties and liability
10.1. The platform is provided “as is”. The Operator checks charities, campaigns and reports under the platform rules but does not guarantee that a campaign will reach its goal and is not responsible for the quality of a charity’s work or the outcome of the help.
10.2. The charity is responsible for the accuracy of a campaign’s texts, photos and documents, the consent of beneficiaries and the proper use of funds. The author is responsible for the content of comments, requests and messages.
10.3. The Operator is not liable for: actions of banks, payment systems and telecom providers; interruptions caused by the circumstances in clause 9.1; decisions of public authorities, including tax authorities on the tax credit; the consequences of a User sharing sign-in codes or email access with others; force majeure, including martial law and hostilities.
10.4. To the extent permitted by law, the Operator is liable only for direct losses caused by its fault and not for lost profits or indirect losses. These terms do not limit liability that cannot be limited by law, or consumer rights established by law.
10.5. The User shall compensate the Operator for losses and costs arising from third-party claims caused by the User’s breach of these terms or the law.
11. Fraud in the platform’s name
11.1. Fraudsters may pretend to be Dolonia, a charity or a moderator. Remember that the Operator and its employees:
- never ask for prepayment, a “fee” or a “processing charge” in order to receive help;
- never ask for a card number, expiry date, CVV, passwords, sign-in codes or SMS codes — by email, phone or messenger;
- you enter card details only on the bank’s payment page, which you reach from the platform;
- do not give money to people directly or collect on personal cards — help goes only through charities;
- send emails from hello@dolonia.com.ua, and the platform’s pages are only at dolonia.com.ua and cabinet.dolonia.com.ua.
11.2. You can check that a receipt, statement or other platform document is genuine by its QR code on the Document check page. If you receive a suspicious email or message, do not follow its links and report it to us through Support.
12. How to report a violation
12.1. If you see a campaign, comment or other material on the platform that breaches these terms, the Platform rules, the law or someone’s rights (including your personal data or copyright), or you suspect fraud or misuse of funds, write through the Support form. Include a link to the page and briefly describe the violation.
12.2. The Operator will review the report, temporarily hide the disputed material until the matter is resolved where necessary, and inform you of the outcome by email. The Operator does not disclose the identity of the person reporting without their consent unless the law requires it.
12.3. Knowingly false reports intended to harm a charity or another person are also a breach of these terms.
13. Ending access
13.1. The User may stop using the platform at any time and ask for their account to be deleted.
13.2. The Operator may restrict or end a User’s access to their account or to the platform if the User has breached these terms, other platform documents or the law, if the law or a public authority requires it, or to protect other Users and the platform. Disconnecting a charity is governed by the Platform rules.
13.3. Ending access does not undo donations already made: they are non-refundable under the public offer, and receipts and accounting records are kept for the periods set by law. Monthly donations stop when an account is deleted.
13.4. The provisions on intellectual property, liability and disputes survive the end of access.
14. Changes to the terms
14.1. The Operator may change these terms. A new version is published on this page with the date it takes effect and applies no earlier than the day of publication. The Operator announces significant changes on the website. In addition, the Operator emails charities about a new version of the Platform Rules, and donors with active monthly donations about a new version of the public offer; for all other users, publication on the website is the notice.
14.2. Continuing to use the platform after a new version takes effect means accepting it. Anyone who does not agree may stop using the platform and ask for their account to be deleted.
15. Governing law and disputes
15.1. These terms and the relationships arising from them are governed by the law of Ukraine.
15.2. The Operator and the User try to resolve disputes by negotiation: please write through Support first. If no agreement is reached, the dispute is heard by the court at the Operator’s location (Kyiv) unless the law provides for other jurisdiction. A consumer may go to court under the jurisdiction rules established to protect consumer rights.
15.3. If any provision of these terms is held invalid, the remaining provisions continue to apply.
16. Language
16.1. These terms are drawn up in Ukrainian; the English text is a translation for convenience. In case of any discrepancy, the Ukrainian version prevails.
16.2. The platform works in Ukrainian and English. Charities write campaign texts in Ukrainian; the English version is translated automatically by artificial intelligence and marked “translated automatically”. A charity may replace it with its own translation and is then responsible for its accuracy.
17. Operator details
- Name: Charitable Organisation “Charitable Foundation ‘Mriiu Zhyty’”
- EDRPOU code: 39333086
- Non-profit status: included in the Register of Non-Profit Institutions and Organisations, non-profit status code 0036
- Address: office 5, 8a Troitsko-Kyrylivska St., Kyiv, Ukraine
- Head: Iryna Volodymyrivna Popovska, acting under the Charter
- Email: fond@mriyuzhiti.com
- Enquiries: the Support form
- Charity website: mriyuzhiti.com
- Platform: dolonia.com.ua