For donors

How to help

1. 1

   Once

   By Visa or Mastercard (Ukrainian or foreign), Apple Pay or Google Pay — on the bank’s payment page. From 10 UAH.

2. 2

   Monthly

   To a campaign, a charity, a cause or the platform’s running costs. The bank keeps your card for the payments — we never see its details. How it works.

3. 3

   By bank transfer

   The account details, a personal code for the payment reference and a QR code are in the “Bank transfer” form on the campaign page. The platform charges no fee for transfers.

4. 4

   Share the campaign

   Send the link to friends or colleagues. Every campaign also has a permanent code for posters and flyers.

5. 5

   Support the platform

   The platform takes no percentage of campaigns. A contribution to its running costs is voluntary: Support the platform.

What we check

• Charities. We connect a charity only after checking registers, sanctions lists, documents, bank statements and holding a video call with its head. Every charity signs an agreement.
• Campaigns. Each one is published by a moderator after reviewing its documents: an invoice, a cost estimate, a medical report or a unit’s request. A changed campaign is checked again.
• Money. Every payment in and every payout is visible in the campaign ledger. Bank fees are on a separate line.
• Reports. The charity reports within 30 days of the payout: receipts, certificates, photos. A moderator checks the report; an overdue one is shown on the campaign page and the charity cannot open new campaigns.
• Breaches. Proven misuse of funds means the charity is removed permanently, the fact is made public and the money must be returned.

To be honest about the limits: we check charities, campaigns and reports and require reporting, but we cannot promise that every campaign will reach its goal. The charity that opened the campaign is responsible for its description, its documents and how the money is used. How we order campaigns in the catalogue follows open rules: places are not for sale.

Good to know

• A donation cannot be refunded. If you were charged by mistake or twice, contact your bank to dispute the transaction — we will give the bank the information it needs.
• The minimum is 10 UAH. A donation to a campaign cannot exceed the amount still needed. The currency is the hryvnia: a foreign card is converted by the bank.
• The bank fee for card payments: tick “Cover the bank fee” and the campaign receives the full amount; otherwise the fee is deducted from the donation and shown on a separate line.
• If a charity closes a campaign early, a moderator decides: the money goes to the same project or to another open campaign of the same charity — you will get an email. Monthly donations to a closed campaign stop.
• A campaign with an end date that has not raised the full amount is extended once by 30 days; after that, the amount raised is passed to the charity, which reports as usual. Monthly donations to such a campaign move to another open campaign of the same charity.
• A bank transfer without a campaign code, or to a campaign that has already been fully funded or closed, is credited as a contribution to running the platform.
• Donations of 50,000 UAH or more are automatically checked against sanctions lists. Money from sanctioned persons is not a donation and is not credited to the campaign.
• The tax rebate is granted by the tax office: we issue the statement but cannot guarantee the decision.

How to avoid fraud

A donation on Dolonia is made only on the campaign page at dolonia.com.ua: payment on the bank’s page, or a transfer to the account of CO “CF “Mriiu Zhyty”” using the details in the campaign form. Collecting money on a personal card in the name of Dolonia or a charity is fraud. In doubt about a document? Check it by its QR code on the Document check page.

The terms of a donation are in the terms for donors, and how we handle your data is in the Privacy policy. More answers are in the questions, and if yours isn’t there, contact support.