Platform rules

Version 1, in force since 21 October 2026.

This is a translation. If it differs from the Ukrainian version, the Ukrainian version prevails.

1. General provisions

1.1. These Platform Rules (the “Rules”) set out how organisations raise funds on the Dolonia charity platform (dolonia.com.ua, the “Platform”), which is run by the charitable organisation “Charitable Foundation ‘Mriiu Zhyty’” (EDRPOU code 39333086, the “Operator”).

1.2. The Rules form an integral part of the Cooperation Agreement between the Operator and the Charity (the “Agreement”). By signing the Agreement, the Charity confirms that it has read the Rules and undertakes to comply with them. The Rules are also binding on everyone who acts on the Platform on the Charity’s behalf: members of its team and its volunteers.

1.3. Every published campaign of the Charity is a supplementary agreement to the Agreement (section 18). A campaign is governed by the version of the Rules in force at the relevant time (section 30).

1.4. The terms for donors are set out in the public offer, and the processing of personal data on the Privacy page. Where the Agreement expressly provides otherwise than the Rules, the Agreement prevails. Matters not covered by either the Agreement or the Rules are governed by the law of Ukraine, in particular the Civil Code of Ukraine, the Law of Ukraine “On Charitable Activity and Charitable Organisations”, the Law of Ukraine “On Personal Data Protection” and the Law of Ukraine “On Electronic Documents and Electronic Document Management”.

1.5. The Platform is free of charge for the Charity: the Operator charges neither a connection fee nor a percentage of campaigns.

2. Definitions

• Operator — the charitable organisation “Charitable Foundation ‘Mriiu Zhyty’”, which runs the Platform, receives donations into its donations account and passes them on to Charities under these Rules.
• Charity — a non-profit organisation connected to the Platform under the Agreement (section 4).
• Charity team — the people to whom the Charity has given access to its account on the Platform with a particular role (head, manager, accountant and so on).
• Charity volunteer — an individual who runs campaigns on the Charity’s behalf and under its responsibility (section 7).
• Partner company — a business that launches “Together with Dolonia” charity projects under a memorandum with the Operator (section 8).
• Donor — an individual or legal entity that makes a donation, one-off or monthly.
• Beneficiary — the person or institution for whose benefit a campaign is opened.
• Moderator — an employee of the Operator who reviews Charities, campaigns, reports and requests for help and makes decisions on the Operator’s behalf.
• Campaign — a page on the Platform with a purpose, an amount (where there is one), a description and documents, to which Donors make donations.
• Campaign documents — documents supporting the need and the amount of a campaign (an invoice, a cost estimate, a medical document, a unit request and so on) that the Charity uploads for review (clause 9.2).
• Donor copy — a campaign document or its de-identified copy that the moderator has approved for display on the “Documents” tab of the campaign page (clauses 9.10–9.15): the document itself if it contains none of the information listed in clause 9.11, otherwise a de-identified copy.
• Supplementary agreement — an agreement under the Agreement; every published campaign of the Charity is one (section 18).
• Charity account — the private part of the Platform (cabinet.dolonia.com.ua) where the Charity manages its profile, team, campaigns, payouts and reports.
• Donations account — the Operator’s separate account into which donations to campaigns are paid.
• Payout — the Operator’s transfer of a campaign’s funds to the Charity’s account.
• Ledger — the public list of all of a campaign’s incoming donations, fees and payouts on its page.
• Misuse — using a campaign’s funds for anything other than the purpose set by the campaign description (the supplementary agreement), including for the Charity’s other needs or for other people.
• Working day — any day except Saturday, Sunday and public holidays and non-working days under Ukrainian law.

3. Principles

3.1. Charitable purposes only. Funds are raised only for charitable help to people, institutions, communities, animals and the environment, and to support Ukraine’s defence under the rules of section 16.

3.2. Transparency. Every incoming donation, fee and payout of a campaign is visible in its ledger; every payout is closed by a report that donors can see.

3.3. People make the decisions. Automated checks and checks using artificial intelligence (AI) only assist the moderator. Decisions on connecting a Charity, publishing a campaign, accepting a report and the consequences of violations are always made by an employee of the Operator.

3.4. A level playing field. Places in the catalogue are not for sale: campaigns are ordered by open rules (section 15).

3.5. The beneficiary’s dignity. A campaign describes the need truthfully and with respect for the person.

3.6. Division of responsibility. The Operator is an intermediary charitable organisation: it checks Charities and campaigns, keeps the accounts, passes on the funds and requires reports. The Charity is responsible for the truthfulness of campaign materials, for the de-identification of donor copies of documents, for having the necessary consents, for delivering the help and for using the funds for their purpose.

3.7. No conflicts of interest. A person who is on a Charity’s team and also works for the Operator makes no decisions concerning that Charity in their capacity as the Operator’s employee.

4. Who can raise funds

4.1. The following non-profit organisations can connect to the Platform:

• charitable foundations and other charitable organisations;
• civic organisations with non-profit status;
• municipal and state institutions — hospitals, schools, shelters and the like;
• associations of co-owners of apartment buildings (OSBB);
• religious organisations — for their charitable programmes only.

4.2. The organisation must be registered in the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Associations and must not be in the process of termination; it must have non-profit status (be included in the Register of Non-Profit Institutions and Organisations), and the purpose of its campaigns must fall within its statute.

4.3. The following cannot be a Charity: an organisation that itself, or whose heads, founders or ultimate beneficial owners, are on the sanctions lists of Ukraine, the EU, the US or the UN; an organisation whose founders or beneficial owners are citizens or residents of the russian federation or the republic of belarus; an organisation previously disconnected from the Platform for misuse or forged documents.

4.4. Individuals, sole proprietors, informal groups without legal-entity status and companies do not open campaigns of their own on the Platform. A volunteer raises funds only on a Charity’s behalf (section 7), and a company only through a “Together with Dolonia” project carried out by the Operator (section 8). There are no campaigns to personal cards on the Platform.

5. Connecting a charity

5.1. An organisation applies on the For charities page or starts connecting straight away in the charity account. The questionnaire, documents and checks are completed online, and the parties sign the Agreement on paper (clauses 5.9–5.11).

5.2. The organisation fills in a questionnaire: information about itself, its work and its people — the head, the founders and the ultimate beneficial owners.

5.3. The organisation uploads documents: its statute; an extract from the Unified State Register; the decision to include it in the Register of Non-Profit Institutions and Organisations; a bank letter confirming its account; the document appointing its head; and statements for the last three months for all of its bank accounts. Recommendations from other organisations or partners are optional but speed up the review.

5.4. The following are checked automatically: the organisation’s status in the Unified State Register (an organisation being terminated is not connected), its legal form, whether its name and head match the register, whether the organisation, its heads, founders or beneficial owners appear on the sanctions lists of Ukraine (NSDC), the EU, the US or the UN, and the citizenship or residence of its founders and beneficial owners.

5.5. The moderator checks the Register of Non-Profit Institutions and Organisations, court decisions concerning the organisation and its people and whether any of them are politically exposed persons, and holds a video call with the head.

5.6. With the organisation’s consent, the Operator may use AI to analyse publicly available information about it online (its reputation) and the statements it has provided (signs of suspicious transactions). Only the moderator sees the AI’s findings; a person makes the decision.

5.7. The organisation warrants that all information and documents it provides are true, complete and current. False information is grounds for refusal and, after connection, for disconnection (section 25).

5.8. The Operator may refuse to connect an organisation without giving reasons. Submitting an application does not oblige the Operator to connect the organisation, and the Operator does not reimburse the cost of preparing documents.

5.9. The Agreement is made in writing — as a paper document in two copies signed by both parties (Article 207 of the Civil Code of Ukraine). Once the moderator has approved the questionnaire, the Charity downloads the Agreement, numbered in the form DL-2026-0001 (year and sequence number), in its account and prints it in two copies. The Charity’s head signs both copies by hand and, if the Charity has a seal, stamps them with it. The Charity sends both copies by Nova Poshta address delivery (courier) to the Operator’s address shown in the account and enters in the account the waybill number and the address for the return delivery: the recipient, their phone number, the town, the street, the building and, if needed, the office or flat.

5.10. The Operator signs the Agreement second — after it has received both copies signed by the Charity. The Operator writes the date of signing on the copies; that date appears in the charity account together with the mark “Original received and signed by the Operator”. The Agreement is deemed concluded and takes effect on the day the Operator signs it. Sending the copies and the waybill number do not in themselves mean that the Agreement has been concluded. Once the Operator has signed the Agreement, the moderator connects the Charity, and the Charity can submit campaigns.

5.11. The Operator sends one signed copy to the Charity by Nova Poshta address delivery to the return delivery address; the waybill number is shown in the charity account with a tracking link. The date on which the Agreement is concluded does not depend on when the Charity receives its copy. Paper documents under these Rules (the Agreement, a memorandum, a volunteer application, a copy of a report) are sent by Nova Poshta address delivery, and each party pays for its own shipments: the Charity, company or volunteer pays for sending documents to the Operator, and the Operator pays for returning a copy to the Charity or company. The Operator does not accept cash-on-delivery shipments or shipments with delivery paid by the recipient.

5.12. The Operator places no special restrictions on new Charities: there are no payouts in instalments and no limits on the amount or number of campaigns.

5.13. Throughout the cooperation, the Charity notifies the Operator without delay, and in any case within 5 working days, via its account or the Support form, of any change in its name, head, founders or beneficial owners, statute, address or non-profit status, of the start of its termination, and of any criminal proceedings or sanctions concerning the Charity or its heads that it is aware of.

6. Charity profile and team

6.1. The Charity has a public page on the Platform: its mission, causes, regions, projects, campaigns and reports — without anyone’s personal data. The Charity is responsible for the accuracy of its profile.

6.2. The Charity may give several people access to its account with different roles (head, manager, accountant and so on). Each person signs in with their own user account; passing sign-in details to others, including several people working under one account, is prohibited.

6.3. Signing in to the account requires a code sent by email and a code from an authenticator app on the phone (two-factor protection is mandatory). The Charity makes sure its people’s email and phones are secure, removes a person’s access on the day they leave or stop working with it, and notifies the Operator without delay via Support if it suspects unauthorised access.

6.4. Everything done in the account under the user account of a member of the Charity’s team is deemed to be done by the Charity, and the Charity is responsible for it as for its own actions. The Operator is not liable for the consequences of the Charity failing to secure access to its account.

6.5. Reports are signed by the Charity’s head (section 21); a campaign can be closed by the head or a manager (section 20); all of the Charity’s heads are informed of any change in its bank details (section 19).

7. Charity volunteers

7.1. A volunteer runs campaigns on the Charity’s behalf and under its responsibility. Volunteers have no campaigns of their own on the Platform, including to cards.

7.2. A volunteer submits an application in the account, prints it, signs it by hand and sends the original (a single copy) by Nova Poshta address delivery to the Operator’s address shown in the account, at their own expense (clause 5.11). The application goes to the Charity for consideration once the Operator has received the original; the original is not returned to the volunteer. The Charity approves each of a volunteer’s campaigns before it goes to the moderator for review; a volunteer’s published campaign is the Charity’s campaign and a supplementary agreement between the Charity and the Operator.

7.3. Funds raised by a volunteer’s campaigns go to the donations account and are passed on only to the Charity. A volunteer does not receive donations personally and does not ask donors to send money to cards or other accounts.

7.4. The Charity is responsible for the volunteer’s actions, texts, photos and reports, and for the documents and donor copies the volunteer uploads, as for its own and makes sure the volunteer complies with these Rules. The Charity may stop working with a volunteer at any time; obligations under campaigns already published remain with the Charity. The Operator may close a volunteer’s access for breaching the Rules.

8. “Together with Dolonia” company projects

8.1. A company can launch a charity project on the Platform; the project is carried out by the Operator. How this works for companies is described on the Together with Dolonia page.

8.2. The company does not receive donations and has no control over the project’s funds. The project’s funds go to the Operator’s donations account as donations earmarked for the project’s purpose; the Operator uses them only for that purpose and publishes a report on their use on the project page. A project is moderated in the same way as a campaign.

8.3. The Operator concludes a partnership memorandum with the company, numbered in the form ML-2026-0001 (year and sequence number), in writing, in two paper copies. A company officer signs both copies by hand (with the company seal, if it has one), and the company sends them by Nova Poshta address delivery to the Operator’s address shown in the company account. The memorandum takes effect on the day the Operator signs it, which happens after the originals have been received; the moderator then adds the company to the “Partners” section, and the Operator sends one copy to the company by Nova Poshta address delivery to the address the company gave in its account. Each party pays for its own shipments (clause 5.11). The company is checked, including against sanctions lists; company projects are moderated in the same way as campaigns.

8.4. If the company has pledged to match the amount raised, after the project ends it transfers the matching amount for that project to the Operator, within the stated limit. Once published, the pledge cannot be cancelled or reduced — only increased.

8.5. The company’s name and logo are shown next to its projects. Advertising of goods and services is prohibited in project texts; projects may not be associated with alcohol, tobacco or gambling.

9. Campaigns: types and requirements

9.1. Types of campaign:

• targeted — for a set amount;
• with an end date — for a set amount by a given date; if 100% has not been raised by then, the end date is extended once (clause 9.8);
• shopping list — each item can be paid for separately;
• ongoing need of the Charity — with no amount; funds are passed on at the Charity’s request (section 19);
• urgent — any of the above whose urgency has been confirmed by the moderator (section 15).

9.2. Every campaign must have:

• a cover — the Charity’s own photo, in 16:9 format, at least 1280×720 pixels;
• a title and text in Ukrainian; the English version is translated automatically by artificial intelligence and marked “translated automatically”, and the Charity may replace it with its own translation, in which case it is responsible for it matching the Ukrainian;
• an amount and a breakdown of what it will be spent on (for campaigns with an amount);
• documents for the cause: at least an invoice or a cost estimate; for medical campaigns — a medical discharge summary or other medical document; for defence campaigns — a request from the unit, and so on. The Charity uploads all campaign documents as they are; the moderator decides which of them donors see (clauses 9.10–9.15).

9.3. The moderator may request additional documents or explanations. If the Charity does not provide them within the time stated in the request, the campaign is not published, or, if already published, is suspended.

9.4. The campaign amount must match the real cost of the need as shown by the documents. Raising funds “with a margin” is prohibited. If the cost changes, the Charity amends the campaign (section 14).

9.5. The campaign page publicly shows a “documents checked” mark — who checked them and when — and a “Documents” tab with campaign documents or their de-identified copies that the moderator has approved for showing to donors (clauses 9.10–9.15). The originals of campaign documents are stored on the Platform encrypted; only the moderator and the Charity’s team (and a Charity volunteer, for the documents of their own campaign) can see them, and every view is logged.

9.6. The Charity normally pays the supplier for goods and services by bank transfer. Paying funds out in cash or transferring them to the beneficiary’s personal account is permitted only if the campaign description expressly says so and it is supported by documents in the report.

9.7. If a campaign receives no donations or news for a long time, the Charity receives an email asking it to update or close the campaign (section 20).

9.8. Campaign with an end date. If 100% of the amount has not been raised by the end date, the campaign is automatically extended once by 30 days, and the Charity receives an email about it. After the extended date the campaign ends: it no longer accepts donations, and its page says “The campaign period has ended”. The Operator passes the funds raised, less any bank fees not covered by donors, to the Charity within the time set in clause 19.4; the Charity reports as usual — within 30 days of the payout (section 21).

9.9. The Charity may close a campaign with an end date earlier, using the “Close campaign” button under section 20. Monthly donations to a campaign whose period has ended are redirected in the same way as for a fully funded campaign (clause 19.10).

9.10. What donors see. The Charity uploads all campaign documents as they are. The moderator decides which of them donors see on the “Documents” tab: a document containing none of the information listed in clause 9.11 — as it is; a document with such information — only as a de-identified copy. A medical document or any other document with health information is shown only with the written consent of the beneficiary or their legal representative, which the Charity confirms in its account. The Charity may, if it wishes, upload its own de-identified copy marked “Copy for donors” with a short description for donors; the copy reproduces the content of the original unchanged, except for the information concealed.

9.11. In a donor copy the following must be concealed so that they cannot be recovered (including from the text layer or file metadata): taxpayer registration numbers (RNOKPP), addresses, phone numbers, dates of birth, medical record and insurance policy numbers, and signatures and seals of private individuals; in documents concerning service members — also the number and designation of the military unit, call signs, commanders’ surnames and locations. The beneficiary’s surname, first name and patronymic are concealed too; only the part of them that has already been named on the campaign page with the beneficiary’s consent may be left visible (clause 10.1).

9.12. When uploading a donor copy, the Charity (including a Charity volunteer acting on its behalf) confirms in its account that: (a) all the information listed in clause 9.11 has been concealed in the copy; and (b) where it is a medical document or any other document containing health information, the Charity holds the written consent of the beneficiary or their legal representative to publication of that copy on the Platform (clause 12.7).

9.13. The moderator approves the display of each copy separately from the review of the document: they compare the copy with the original and decide “Show to donors” or “Do not show”, giving the reason. The moderator may refuse approval, ask for another copy or require further information to be concealed if the copy allows a person to be identified or contains information that could harm Ukraine’s defence. The moderator’s approval does not release the Charity from its responsibility for de-identifying the copy and for having the consent (clauses 12.9 and 26.2).

9.14. A campaign cannot be submitted for review without a donor copy for each required document, and it can be published only once the moderator has approved the display of at least one copy for each required document. Replacing or adding a copy for a published campaign goes through review (clause 14.3); a new copy is not shown until approved. Copies are removed under clause 12.8. If a published campaign is left without any approved copy for a required document, the Operator may stop accepting donations to the campaign (clause 14.4) until a new copy is approved.

9.15. Donor copies are shown only on the “Documents” tab of the campaign page. The originals of campaign documents are not made available to donors.

10. Texts, photos and video

10.1. Materials for campaigns, news and reports must meet the following requirements:

• Truthfulness. Facts are supported by documents; no exaggeration, invented details or guilt-tripping.
• Genuine images. Photos and video are genuine. Generated or edited images presented as real are prohibited. The Charity is responsible for the text regardless of who or what helped write it.
• Dignity. No degrading images and no graphic details of injuries or suffering beyond what is needed to understand the need.
• Consent. A person’s story and image are published only with their consent (for a child — the consent of the parents or legal representatives). The Charity keeps the consents and provides them to the Operator on request.
• Children. No children’s faces without their parents’ consent; never a child’s name combined with an address, school or other details by which the child could be found.
• Military. No faces of service members, unit numbers, insignia, serial numbers, equipment in position, geotags or file metadata; location — region only (section 16).
• Minimal personal data. In texts, photos and video — no surnames, addresses, phone numbers or document numbers; diagnoses only to the extent needed to understand the need. De-identified copies of campaign documents are shown under clauses 9.10–9.15.
• No outside payment details. No personal card numbers, phone numbers for transfers, other accounts, crypto wallets, payment QR codes or links to outside fundraisers — in texts, news, comments or photos.
• No manipulation. No “SOS”, “URGENT” or “SAVE US” in titles and texts, no artificial countdowns and no scaremongering. Only the moderator can add the “Urgent” label (section 15).
• No advertising. No advertising of goods, services, political forces or the Charities themselves beyond the purpose of the campaign.

10.2. The Platform removes geotags and file metadata from photos itself, but this does not relieve the Charity of its duty to check what the photo shows.

11. Prohibited purposes and content

11.1. Funds may not be raised for:

• political activity: parties, elections, election campaigning, political advertising;
• religious worship: services and religious rites (charitable programmes of religious organisations are permitted);
• firearms and ammunition; strike equipment — only in the defence section under its rules (section 16);
• business activity, repaying the organisation’s own debts or enriching anyone, including paying the Charity’s people outside the campaign budget;
• anything prohibited by Ukrainian law, including anything benefiting the aggressor state or sanctioned persons.

11.2. It is also prohibited to publish on the Platform material that incites hatred or discriminates on any ground, justifies armed aggression against Ukraine, contains false information, infringes intellectual property rights or other people’s honour, dignity or privacy, or contains harmful links or spam.

11.3. The Operator may decline to publish, hide or remove material that breaches the Rules and require the Charity to correct it. The consequences for the Charity are set out in section 25.

12. Beneficiaries: agreement and consents

12.1. Before submitting a campaign for a specific person, the Charity concludes an agreement on charitable assistance with that person (or their legal representative) in accordance with Article 7 of the Law of Ukraine “On Charitable Activity and Charitable Organisations” and obtains their consent to the processing of their personal data, including health data, to its transfer to the Operator for review and to publication of the agreed information on the campaign page, and, for documents containing health information, separate written consent to publication of de-identified copies of them (clause 12.7).

12.2. For a child or a person lacking legal capacity, the agreement is concluded and consent given by the parents, guardians or other legal representatives.

12.3. By submitting a campaign, the Charity confirms that the beneficiary knows about the campaign on the Platform and agrees with its text, amount and images.

12.4. The Charity uploads the originals of the beneficiary’s documents for review by the moderator; on the Platform they are stored encrypted, only the moderator and the Charity’s team (and a Charity volunteer, for the documents of their own campaign) can see them, and every view is logged. Donors are shown only de-identified copies approved by the moderator (clauses 9.10–9.15). The Charity keeps the originals of the agreements and consents, including written consents to publication of copies, and provides them to the Operator on request within the time stated in the request.

12.5. The Charity is responsible for processing the beneficiary’s data lawfully and for having their consent; the Charity settles any related claims by the beneficiary itself and compensates the Operator for any losses (section 26).

12.6. If the beneficiary refuses the help, withdraws consent to the processing of their personal data for the campaign, dies, or the need disappears, the Charity notifies the Operator without delay and asks for the campaign to be closed (section 20). Withdrawal of consent to publication of a document copy alone is not a ground for closing the campaign: the copy is removed under clause 12.8.

12.7. Consent to publication of a copy. The Charity uploads a copy of a medical document or any other document containing health information for display to donors only if it holds separate written consent from the beneficiary or, for a child or a person lacking legal capacity, from their legal representative. The consent must identify the document, name the Platform as the place of publication and state that the copy will be visible to an unlimited number of people. Such consent is unambiguous consent to the processing of health data within the meaning of point 1 of part two of Article 7 of the Law of Ukraine “On Personal Data Protection”. The Charity keeps the consent for as long as the copy is displayed and for 3 years after it is removed.

12.8. Withdrawal of consent. If the beneficiary or their legal representative withdraws consent to publication of a copy, the Charity withdraws the copy from display in its account on the same day or notifies the Operator via Support. The Operator removes the copy from the Platform immediately — as soon as it is notified by the Charity or directly by the beneficiary or their legal representative — without asking for reasons and without a further review. The original document remains available to the moderator and the Charity’s team for the periods described on the Privacy page. The consequences for the campaign are set out in clause 9.14.

12.9. The Operator publishes approved copies on the Platform as the Platform’s owner, on the basis of the consent obtained by the Charity. The Charity is responsible for the completeness of a copy’s de-identification and for obtaining and keeping consent to its publication. If an approved copy is found to contain information that should have been concealed under clause 9.11, the Operator removes the copy immediately and the Charity submits a new one; the consequences are set out in section 25.

13. Parallel campaigns and funds from other sources

13.1. One need, one campaign. A campaign may not be opened on the Platform for the same need of the same person or institution for which another campaign is already open on the Platform.

13.2. If the same need is partly covered by other sources — the Charity’s campaigns outside the Platform, other charities or platforms, the state, an insurer, a sponsor or the beneficiary themselves — the Charity says so in the campaign description, and the campaign amount on the Platform covers only the part still missing.

13.3. If during the campaign the need is fully or partly covered from other sources, the Charity notifies the Operator without delay and asks for the campaign amount to be reduced (the change goes through review) or for the campaign to be closed early (section 20). Raising more than is actually needed is prohibited; anything raised above the need is a balance (section 21).

13.4. The moderator may check public sources for parallel campaigns. Concealing other campaigns or funds from other sources is treated as providing false information (section 25).

14. Moderation and changes to a campaign

14.1. Every campaign is reviewed by a human moderator before it is published — as a rule, within 2 working days of the full set of materials being submitted.

14.2. The moderator publishes the campaign, asks for changes or documents, or refuses publication. The moderator normally explains the reason for a refusal; the Operator is not obliged to disclose reasons relating to sanctions screening, security or fraud prevention. Publishing a campaign is a right, not an obligation, of the Operator.

14.3. Any change to a published campaign — its purpose, amount, text, photos, documents and donor copies, or end date — goes through review again and takes effect once the moderator has approved it. Withdrawing a copy from display (clauses 12.8 and 12.9) requires no review.

14.4. The Operator may suspend a published campaign at any time pending clarification if there are signs of a breach of the Rules or new circumstances have come to light. A suspended campaign does not accept donations; the Charity is notified.

14.5. The Operator does not cancel campaigns itself — it is the Charity that asks for a campaign to be closed (section 20). However, the Operator may suspend a campaign or disconnect a Charity for a breach (section 25).

15. Urgency and catalogue order

15.1. The Charity may ask for a campaign to be marked as urgent. The moderator checks the urgency and, if it is confirmed, adds the “Urgent” label for a limited number of days. Without confirmation there is no label. Presenting an ordinary need as urgent is prohibited.

15.2. Campaigns in the catalogue are ordered by open rules described on the How we order campaigns page; places are not for sale. Manual decisions by the Operator’s team are marked on the campaign card (“Team pick”, “Urgent”). The Charity has no right to demand a particular place in the catalogue or inclusion in “Team pick”.

16. Defence section and unit requests

1. Only a Charity whose statute includes supporting Ukraine’s defence may raise funds for defence needs.
2. No firearms or ammunition. Strike equipment (including strike drones) only with the “strike equipment” label: for such campaigns Apple Pay and Google Pay are disabled, and only cards issued by Ukrainian banks and bank transfers are accepted.
3. Handover to a military unit is made under a handover acceptance certificate. Only the moderator and the Charity’s team see the originals of campaign documents and the primary documents of reports. Donors are shown only de-identified copies of campaign documents in which the unit’s number and designation, call signs, commanders’ surnames and locations are concealed (clause 9.11).
4. Photos must have no geotags or file metadata, faces, unit numbers, insignia or serial numbers; location — region only. Photos in the news and reports of defence campaigns become public after 14 days.
5. Unit requests are accepted with an official letter from the military unit; only Charities whose statute includes supporting defence can see them.
6. The Charity is responsible for complying with the law when acquiring property and handing it over to military units.
7. The unit’s official letter submitted with a unit request is not shown to donors. If a campaign is opened on the basis of the request, donors are shown only a de-identified copy of the unit’s request under clauses 9.10–9.13.

17. “Need help” requests

17.1. People submit requests on the Need help page. After the moderator has reviewed a request, Charities can see what it is about, without the applicant’s contact details.

17.2. A Charity that takes on a request can see the applicant’s contact details and documents and holds the request for 14 days: it opens a campaign, closes the request (“helped without a campaign” or “not possible”) or returns it. If the Charity does nothing, the request becomes available to all Charities again.

17.3. The Charity uses the applicant’s data only to help them, does not pass it on to anyone and never asks the applicant for money — no advance payments and no “contributions”.

18. Supplementary agreements

18.1. Every published campaign of the Charity is a supplementary agreement to the Agreement, numbered “Agreement number.sequence number of the Charity’s published campaign” (for example, DL-2026-0005.31) and dated the day of publication.

18.2. A supplementary agreement is not signed separately: as provided in the Agreement, publishing the campaign concludes it. The terms of the agreement — purpose, amount, description and documents — are the content of the campaign at the time of publication, together with any changes approved later (section 14).

18.3. A PDF of the supplementary agreement is available in the charity account on the campaign page. The agreement’s number and date are stated in the payment reference of the payout.

19. Money: donations account, payouts, bank details, fees

19.1. Donations to campaigns are paid into the Operator’s separate donations account at JSC Universal Bank. The Operator pays for its own work from a separate operating account, not from campaign funds.

19.2. Campaign with an amount. Once 100% of the amount has been raised, the Operator transfers the funds raised, less any bank fees not covered by donors, to the Charity’s account stated in the Agreement. Funds for such a campaign are not passed on in parts.

19.3. Ongoing need. The Charity submits a payout request in its account: the amount (no more than is available), what exactly it is for, and documents (one to five files — a supplier’s invoice, a cost estimate and so on). The moderator approves the request or rejects it, giving the reason.

19.4. Transfer time. The Operator transfers funds to the Charity within 5 working days: after a campaign with an amount has been fully funded; after a payout request for an ongoing need has been approved; after a campaign with an end date has ended (clause 9.8); and after the moderator decides, on early closure, that the funds go to this project (clause 20.3). This time may be extended if there are grounds for suspending the payout (clause 19.8) or for reasons that depend on the bank. After the payout the Charity receives an email; the reporting period starts on the day of the payout (section 21).

19.5. The funds received are targeted charitable assistance: the Charity uses them only for the purpose of the campaign and accounts for them and treats them for tax purposes in accordance with the law. The Charity is responsible for its own accounting and tax records.

19.6. Bank details. The payout account must belong to the Charity itself. The Charity changes its bank details in its account; the moderator checks them, and the new details take effect 48 hours after they are confirmed. While the change is under review and until it takes effect, payouts to the Charity are on hold, and any head of the Charity may cancel it. All of the Charity’s heads are informed of the change. The Operator is not liable for the consequences of a transfer to bank details that the Charity has provided or confirmed.

19.7. Fees. The Platform takes no percentage of campaigns. A donor may cover the bank fee for a card payment themselves; any fee not covered by the donor is deducted from the campaign funds and shown on a separate line in the ledger. A donor’s contribution to running the Platform is a donation to the Operator and is not part of the campaign funds. Any fee the Charity’s own bank charges for receiving funds is paid by the Charity.

19.8. Grounds for suspending a payout: the Charity’s bank details are under review; an overdue report; a match on a sanctions list; suspected misuse; failure to provide documents requested by the Operator; a requirement of the law or a decision of an authorised body. The payout resumes as soon as the ground has been removed.

19.9. Funds from sanctioned persons are not donations and are not credited to any campaign. Donations are non-refundable: the Charity does not promise donors refunds on the Operator’s behalf and refers donors’ questions about payments to Support. A bank transfer whose payment reference does not identify a campaign, and a transfer to a campaign that has already been fully funded or closed, is not credited to a campaign: under the public offer it is a contribution to running the Platform (a donation to the Operator for its statutory activity).

19.10. When a campaign has been fully funded or the period of a campaign with an end date has ended (clause 9.8), monthly donations to it are redirected to another open campaign of the same Charity (urgent ones first, then those closest to their goal), and the donors receive an email. If a campaign is closed early, monthly donations to it stop and the donors receive an email (section 20).

20. Closing a campaign early

20.1. The Charity — its head or a manager — can close a campaign early, using the “Close campaign” button in the account and giving a reason (for example, the need has disappeared, it has been covered from other sources, the beneficiary has declined the help, or the help cannot be provided). The Operator closes a campaign itself if the Charity has ceased operating, been liquidated or disconnected from the Platform, or cannot be reached, and also when the Agreement is terminated.

20.2. From that moment the campaign accepts no donations, and its page says “Campaign closing”. Until the moderator has made a decision, the Charity can withdraw its request.

20.3. The moderator makes one of the following decisions: (a) funds go to this project: the campaign is marked “Closed early”, the funds raised are passed on to the Charity within the time set in clause 19.4 and the usual report follows; (b) funds go to another open campaign: of the same Charity or, if that is not possible (clause 20.5), a similar campaign of another Charity with the same cause chosen by the Operator; each donor receives an email naming and linking the campaign the funds went to, and the closed campaign’s page says “Cancelled — funds directed to …”; (c) the campaign is not closed — with the reason explained.

20.4. Donors agree to their funds possibly being directed to another campaign of the same Charity or to a similar campaign of another Charity with the same cause (clause 20.5) when they accept the public offer; they have no separate right to refuse such redirection.

20.5. If the Charity has no other open campaign, the funds wait for its next campaign. If the Charity has ceased operating, been liquidated or disconnected from the Platform, or cannot be reached, or no new campaign is published within 60 days, the Operator at its discretion directs the funds to a similar open campaign of another Charity with the same cause and tells each donor by email which campaign their funds went to.

20.6. Monthly donations to a closed campaign stop, and the donors receive an email.

20.7. Whatever the decision, the Charity reports on all funds it has already received for the campaign.

21. Reports

21.1. The Charity submits a report within 30 days of the day of each payout. The report covers all funds received through the Platform under that payout.

21.2. The report contains: what has been done; spending lines — what for, to whom (the recipient’s name and code), amount, date and the document’s fiscal number — with a document for each line; photos or video of the result; certificates of completion and delivery notes; where possible, “before” and “after”; the beneficiary’s story — only with their consent, without surnames or addresses.

21.3. Types of report: per payout (mandatory); interim — while the campaign is running, every 90 days for long campaigns; final.

21.4. The Charity submits the report, and the moderator reviews and accepts it, on the Platform; acceptance does not wait for any paperwork to be posted. Within 30 days of the day the report is accepted, the Charity sends the Operator, by Nova Poshta address delivery to the address shown in the account and at its own expense (clause 5.11), a paper copy of the accepted report — the same PDF that the Platform generated — signed by hand by the Charity’s head (with the seal, if the Charity has one). There is a single copy, and it is not returned to the Charity. If the original has not arrived within that time, the Operator reminds the Charity.

21.5. The report goes through automated checks: total spending against the payout amount; a line without a document; a payment to the Charity itself; a document dated before the campaign or “in the future”; the same fiscal number or file in another report by any Charity; a scan edited in a photo editor; a photo taken before the campaign began. If the AI check is enabled, its findings go to the moderator. A person makes the decision.

21.6. The moderator accepts the report or returns it for revision — within 5 working days. The Charity corrects a returned report within 5 working days.

21.7. An accepted report is published on the campaign page: figures, photos, what was done, spending by category and line, certificates, and anything else the Charity has chosen to make public. Only the moderator and the Charity’s team see the scans of receipts. Donors receive a “The charity has reported” email.

21.8. Reminders are sent 7 days and 1 day before the deadline and on the day itself. If a report is overdue: the Charity’s new campaigns are blocked, an “overdue report” label appears on the campaign page, the Charity’s trust rating goes down and payouts to the Charity may be suspended. The Operator may treat a prolonged failure to report as unconfirmed use of funds (section 25).

21.9. Balance. If not all the funds have been spent, the Charity shows the balance in the report. The Charity uses the balance only for the same purpose of the campaign, and for any other purpose only with the Operator’s written consent; until that consent is given, the balance is not spent on any other purpose. The Charity reports on the use of the balance in the same way as on a payout. Using the balance for the Charity’s own needs is prohibited.

21.10. The Charity keeps the originals of primary documents for the periods required by law and provides them to the Operator on request. Spending not supported by documents is not considered confirmed.

22. News and comments

22.1. The Charity uses campaign news to report on how the help is progressing; the campaign’s donors receive emails about the news. News must meet the requirements of section 10; photos in the news of defence campaigns become public after 14 days.

22.2. Only registered users can comment; comments are published after moderation. The Charity’s reply is published straight away.

22.3. The Charity answers donors’ questions on the substance, politely and within a reasonable time. Replies may not disclose donors’ or beneficiaries’ personal data or ask for money to be sent outside the Platform.

22.4. The Charity does not ask for a critical comment to be removed unless it breaches the Rules. The Charity reports a comment that breaches the Rules to the moderator; the Operator decides. The Operator may remove news or a reply by the Charity that breaches the Rules.

23. Donor data and personal data

23.1. Donors’ contact details are not passed on to the Charity. The Charity sees only the name the donor has chosen to show.

23.2. The Charity does not try to identify donors or contact them using information from the Platform, does not add them to its mailing lists, does not pass their data to others and does not use it for any other purpose.

23.3. The Operator processes the data of the Charity’s people (head, founders, beneficial owners, team and volunteers) as the personal data controller — for checks, for the Agreement and for running the Platform, as described on the Privacy page. The Charity informs its people that their data is passed to the Operator and, where the law requires, obtains their consent.

23.4. If personal data obtained through the Platform has been disclosed without authorisation through the fault of the Charity or its people, the Charity notifies the Operator without delay and takes steps to limit the harm.

24. Sanctions checks

24.1. Charities, their heads, founders and beneficial owners are checked daily against the sanctions lists of Ukraine (NSDC), the EU, the US and the UN. A possible match is checked by the moderator to establish whether it is the same person.

24.2. While a possible match is being checked, the Operator may suspend the Charity’s campaigns and payouts. A confirmed match leads to disconnection from the Platform.

24.3. The Operator automatically checks payers of donations of UAH 50,000 or more. Funds from sanctioned persons are not donations and are not credited to any campaign.

25. Checks, breaches and consequences

25.1. The Operator may at any time: request documents, originals and explanations from the Charity; hold a video call with the head; verify information from public sources and with suppliers and beneficiaries; suspend campaigns and payouts pending clarification; hide materials; close access for individual team members or volunteers; disconnect the Charity from the Platform; publicly report a breach; demand the return of misused funds; and, in the cases provided by law, notify the competent authorities.

25.2. The Charity provides the requested documents and explanations within the time stated in the request. Failure to do so is in itself grounds for suspending campaigns and payouts.

25.3. Typical consequences of breaches are set out in the table. The Operator chooses the measure according to the seriousness of the breach, may combine measures and is not obliged to apply them in sequence.

25.4. The Charity returns misused funds to the Operator within 5 banking days of receiving the Operator’s demand. The Operator uses the returned funds for charitable purposes in accordance with the law. Neither the Rules nor the Agreement provide for fines or penalties: the consequences of misuse are the return of the funds, permanent disconnection of the Charity and a public notice of the breach.

25.5. The Charity may submit explanations or objections to a decision via its account or Support; the Operator will consider them. Every decision by the Operator’s team is recorded in a log that cannot be altered retrospectively; the log is kept for 5 years.

25.6. Measures taken do not release the Charity from its obligation to report on the funds received. The Operator is not liable to the Charity for the consequences of measures applied in good faith under these Rules.

26. Liability

26.1. The Operator is responsible for performing its own obligations: checking Charities and campaigns, keeping the accounts, passing on funds and requiring reports. The Operator is not responsible for the quality of the Charity’s work, the outcome of the help or the content of the materials the Charity has submitted.

26.2. The Charity is responsible for: the truthfulness of texts, photos and documents; the complete de-identification of donor copies; having the consent of beneficiaries and of the people in photos, including written consent to publication of copies of documents containing health information; processing personal data lawfully; using the funds for their purpose; the actions of its team and volunteers; its own accounting and tax payments; and complying with the law when acquiring and handing over help.

26.3. The Charity compensates the Operator for losses and costs (including amounts the Operator has paid under decisions of courts and state bodies, and legal costs) caused by the Charity’s breach of the Agreement, the Rules or the law, and settles claims by third parties — donors, beneficiaries, rights holders or state bodies — relating to the Charity’s actions. At the Operator’s request, the Charity provides documents and takes part in settling such claims.

26.4. The Operator does not guarantee that a campaign will be fully funded or funded by a particular time, and is not liable for the actions of banks, payment systems and the postal operator, communication failures, air raid alerts, power cuts, cyberattacks, decisions of state bodies or other circumstances beyond its control. The Operator is not liable to the Charity for loss of profit.

26.5. Force majeure, including martial law and its consequences, releases a party from liability for non-performance for as long as it lasts, provided the party has given notice of it and it directly prevented performance. Such circumstances only postpone the obligation to report on funds received; they do not cancel it.

27. Intellectual property

27.1. The Charity grants the Operator, free of charge, a non-exclusive licence to use the texts, photos, video, name and logo of the Charity and other materials the Charity places on the Platform (its profile, campaigns, news and reports): to reproduce, publish, adapt them to format (resize, crop, combine with other materials) and distribute them on the Platform and to promote campaigns and the Platform — on the website, on social media, in emails, in the media, in presentations and in the Operator’s reports — without territorial limitation.

27.2. The licence is valid for the term of the Agreement and, for materials already published, after it ends, for as long as the campaign and report pages remain on the Platform as evidence of how the funds were used, and in the Operator’s archives and reports.

27.3. The Charity warrants that it holds all rights to these materials and the consent of the people shown in them. Claims by rights holders and the people shown are settled by the Charity (section 26). If a person withdraws consent to their image, the Charity notifies the Operator, which removes the image from the Platform within a reasonable time; materials already distributed cannot be recalled.

27.4. The Operator does not sell the Charity’s materials or use them for commercial purposes unrelated to charity.

27.5. The software, design, the Dolonia name and the Platform logo belong to the Operator or other rights holders. The Charity may use the Platform’s name and links to its campaigns on it to promote them, without altering the logo or giving the impression that the Operator endorses the Charity beyond what is shown on the Platform.

27.6. The licence under clause 27.1 does not extend to campaign documents or their donor copies: the Operator shows the copies only on the “Documents” tab of the campaign page, does not use them to promote campaigns or the Platform, and removes them under clauses 12.8 and 12.9.

28. Confidentiality

28.1. The parties keep confidential the non-public information they obtain in the course of their cooperation: the Charity’s documents and statements, the originals of campaign documents and beneficiaries’ documents (other than approved donor copies), donor data, details of checks, correspondence with the moderator, sign-in details, and information about the Platform’s checking and security methods.

28.2. The following is not a breach: publishing what is public under the Rules (the campaign page, the ledger, reports, the “documents checked” mark, approved donor copies on the “Documents” tab, notices of breaches); disclosure required by law or by an authorised body; passing data to service providers without which the Platform cannot work (the bank, hosting, the postal operator that delivers paper documents and so on), as described on the Privacy page; and disclosure with the other party’s consent.

28.3. The duty of confidentiality continues after the cooperation ends.

29. Ending the cooperation

29.1. The Charity may end the cooperation at any time by notifying the Operator via its account or Support, in the manner provided by the Agreement.

29.2. The Operator may end the cooperation unilaterally: for a breach (section 25) — immediately; for other reasons — by notifying the Charity by email in advance, in the manner provided by the Agreement.

29.3. Once notice of termination has been given, the Charity opens no new campaigns; open campaigns stop accepting donations, and the funds of unfinished campaigns are dealt with under the rules on early closure (section 20). If the Charity has been disconnected for a breach, the funds of its unfinished campaigns are not passed on to it: the Operator holds them until the investigation is complete, including any court proceedings, and then deals with them in accordance with the law and these Rules, informing the donors.

29.4. The following survive the end of the cooperation: the obligations to report on all funds received, to return misused funds, to compensate for losses and to maintain confidentiality, as well as the licence under section 27.

29.5. The pages of the Charity, its campaigns and its reports remain on the Platform as evidence of how the funds were used. Personal data is processed, and documents are kept, for the periods described on the Privacy page and required by law. Donor copies remain on the campaign page for as long as consent to their publication remains in force, but no longer than campaign documents are kept (while the Agreement is in force and for 3 years after it ends); they are removed earlier under clauses 12.8 and 12.9.

30. Changes to the Rules, notices, disputes

30.1. The Operator may change the Rules. A new version is published on this page with its effective date, and Charities receive an email about it. A version takes effect on the date stated in it, but not before the day it is published. The Operator tries to give advance notice of significant changes. Previous versions are available on this page.

30.2. A new version applies from its effective date, including to campaigns already running. Actions taken before that date are assessed under the version in force when they were taken.

30.3. If the Charity does not agree with a new version, it may end the cooperation (section 29). Submitting new campaigns or receiving payouts after a new version takes effect means agreeing to it.

30.4. The Operator sends notices to the Charity at the email address given in its account and in the account itself. Platform emails come from hello@dolonia.com.ua. The Charity makes sure the email address in its account is up to date.

30.5. The relationship between the parties is governed by the law of Ukraine. The parties try to resolve disputes through negotiation; failing that, the dispute is heard by a court at the Operator’s location (Kyiv), unless the law provides otherwise.

30.6. If any provision of the Rules is held invalid, the remaining provisions continue to apply. The Ukrainian version of the Rules prevails over the English version.

30.7. Campaigns published before the “Documents” tab appeared (22 October 2026). The requirements of clauses 9.10–9.14 apply to such a campaign from its first change or first submission for review after that date. Until approved copies exist, the “Documents” tab says that the documents are being prepared. A copy of a document containing health information for such a campaign may be shown only after written consent under clause 12.7 has been obtained.

31. Operator details

• Full name: the charitable organisation “Charitable Foundation ‘Mriiu Zhyty’” (BO “BF ‘Mriiu Zhyty’”)
• EDRPOU code: 39333086
• Non-profit status: included in the Register of Non-Profit Institutions and Organisations, non-profit status code 0036
• Address: office 5, 8a Troitsko-Kyrylivska St, Kyiv, Ukraine
• Head: Iryna Volodymyrivna Popovska, acting under the Statute
• Foundation email: fond@mriyuzhiti.com; phone +38 044 531 78 18
• Foundation website: mriyuzhiti.com
• Platform: dolonia.com.ua; enquiries via the Support form