Payment methods and fees
By card, Apple Pay, Google Pay or bank transfer — from 10 hryvnias. The platform takes no percentage from campaigns; every fee is shown in the campaign’s ledger.
In short
Card, Apple Pay, Google Pay
Visa and Mastercard from Ukrainian and foreign banks — on the monobank payment page.
Bank transfer
From any bank: an IBAN with your personal D… code or the NBU QR code.
From 10 hryvnias
One-off or monthly — whichever suits you.
0% to the platform
The platform takes no percentage from campaigns; the bank fee is shown in the campaign’s ledger.
Card, Apple Pay, Google Pay
We accept Visa and Mastercard cards issued by Ukrainian and foreign banks, as well as Apple Pay and Google Pay. You confirm the payment on the bank’s payment page — JSC Universal Bank (monobank). Your card details are entered there and never reach the Operator.
For campaigns marked “strike equipment”, Apple Pay and Google Pay are switched off: only cards issued by Ukrainian banks and bank transfers are accepted.
Choose a campaign
On the campaign page, click “Donate”.
Amount and frequency
From 10 hryvnias, one-off or monthly. Optionally, a contribution to running the platform and cover for the bank fee.
Your details
Your email for the receipt, the name to show with your donation and, if you need it, your full name for a tax rebate. Tick your agreement to the public offer.
Payment on the bank’s page
Click “Go to payment” and confirm with your card, Apple Pay or Google Pay.
Receipt
As soon as the bank confirms the payment, the donation appears on the campaign page and a PDF receipt arrives by email.
Bank transfer (IBAN) and the NBU QR code
You can transfer from any bank — from a card or an account, in an app or at a branch. On the campaign page, click “Donate”, choose “Bank transfer” and then “Get bank details and QR code”. The form shows:
- the recipient — the Operator — and its EDRPOU code;
- the IBAN of the donations account;
- the payment reference with your personal D… code;
- the NBU QR code and an “Open in your banking app” button.
The easiest way is to scan the QR code with your camera or banking app: the details and the reference are filled in automatically. If you enter them by hand, do not change the D… code in the payment reference: it is how the transfer is credited to this exact campaign and how your receipt reaches your email. The transfer is credited to the campaign once the money reaches the donations account and we recognise the payment by its code; when it arrives depends on the banks.
A transfer whose reference does not identify a campaign, and a transfer to a campaign that has already been fully funded or closed, is credited as a contribution to running the platform — a donation to the Operator for its statutory activity (this is set out in the public offer). We will send a receipt if we know your email address.
We show the donations account details only in the form on the campaign page — together with the code. Don’t transfer money using details sent to you in a messenger or an email claiming to be from Dolonia.
The campaign’s permanent S… code
Every campaign has a permanent S… code. The charity can print it on a poster, leaflet or slide together with the bank details — a transfer with this code in the reference is credited to the campaign while it is open (to a fully funded or closed campaign — as a contribution to running the platform). If you want a receipt and an annual statement in your name, take your personal D… code from the form on the campaign page.
Donations from organisations
A legal entity can be a donor too. The organisation pays with a corporate card or by transfer from its account. For a transfer, get the bank details from the form on the campaign page using a work email, and copy the payment reference in full, including the D… code — the payment is then credited to the right campaign and the PDF receipt goes to that email.
A donation from an organisation is just as non-refundable and follows the same rules as one from an individual; if the payment is 50,000 hryvnias or more, the site automatically checks the payer against sanctions lists. If your accounts department needs other documents, write to “Support”. A company that wants to launch its own charitable project should see the “For business” page.
From abroad
Visa and Mastercard cards issued by foreign banks, as well as Apple Pay and Google Pay, work from abroad too. Donations are always in hryvnias: if your card is in another currency, your bank converts the amount at its own rate and may charge a conversion fee. For campaigns marked “strike equipment”, foreign cards, Apple Pay and Google Pay are not accepted.
How much you can give
- The minimum is 10 hryvnias; the currency is the hryvnia.
- To a campaign — no more than is still needed to reach the goal; to an item on a shopping list — no more than is still needed for it. Once a campaign reaches 100%, the “Donate” button disappears; a campaign that has been closed or whose period has ended does not accept donations either.
- If a payment is 50,000 hryvnias or more, the site automatically checks the payer against the sanctions lists of Ukraine (NSDC), the EU, the US and the UN. Money from sanctioned persons is not a donation and is not credited to the campaign.
Fees
| Method | Platform | Bank | Who bears the bank fee |
|---|---|---|---|
| Visa / Mastercard card | 0% | roughly 1.3%, the bank sets the exact amount | the campaign; the donor if they ticked “Cover the bank fee” |
| Apple Pay / Google Pay | 0% | as for a card | the campaign; the donor if they ticked “Cover the bank fee” |
| Foreign card | 0% | as for a card; currency conversion under your bank’s tariffs | the campaign or the donor, as for a card; conversion — the donor |
| Bank transfer (IBAN) | 0% | the campaign receives the transfer with no fee | any fee for the transfer itself is set by the donor’s bank |
| Monthly donation | 0% | as for a card, on each payment | the campaign; the donor if they ticked “Cover the bank fee” |
If you tick “Cover the bank fee”, an estimate of the fee is added to your amount and the campaign receives the full donation. If not, the fee is deducted from the donation to the campaign and shown on a separate line in the campaign’s ledger at its actual amount. What you add to cover the fee is part of your donation to the Operator and is included in your annual statement.
A contribution to running the platform is voluntary: 5%, 10% or your own amount, nothing by default. It is a donation to the Operator for keeping the platform running and is not part of the campaign total. Where these contributions go is shown on the “Transparency” page.
Monthly donations
A monthly donation is set up with a card: the first payment is taken straight away, then once a month on the day you choose, from the 1st to the 28th. The bank keeps your card details; the Operator holds only an encrypted token. You can pause for up to 3 months, change the amount or day, or cancel in your account or via the link in an email. A failed payment is retried after 2 days and again after another 3 days; after that the donation stops and you get an email. More in the questions about monthly donations.
Security
- Card details are entered only on the bank’s payment page — the Operator never sees or stores them.
- For monthly donations the bank stores the card itself; we hold only an encrypted token for the payments.
- Attempt limits and an invisible check protect the site against bots and stolen cards.
- We never ask for your card number, CVV, SMS codes, passwords or sign-in codes — not by email, not in messengers and not by phone.
If a payment didn’t go through
- Check that online payments are allowed for your card and that you haven’t hit a limit: some banks need you to switch them on in the app.
- Confirm the payment in your bank’s app or by SMS if the bank asks you to.
- Try another method: Apple Pay, Google Pay or a bank transfer.
- A campaign marked “strike equipment” needs a card issued by a Ukrainian bank or an IBAN transfer.
- Money left your account but there’s no receipt — check your spam folder and write to “Support” with the email from the form, the amount, date and time, the payment method, the campaign and, for a card, only the last 4 digits.
- Charged twice or by mistake — ask your bank to dispute the transaction; the Operator will provide the bank with information on request. The Operator does not refund donations — see the public offer.
Choose who to help
Every donation is in the campaign’s ledger, and the charity’s report will reach you by email.