Dolonia
UAENDonate
УКР
Donate

Terms for donors (public offer)

Version 1, in force since 21 October 2026.

This is a translation. If it differs from the Ukrainian version, the Ukrainian version prevails.

1. General provisions

1.1. This public offer (the “Offer”) is a proposal by the Charitable Organisation “Charitable Foundation “Mriyu Zhyty”” (EDRPOU code 39333086, the “Operator”), which runs the Dolonia charity platform, to any individual or legal entity (the “Donor”) to enter into a charitable donation contract (the “Contract”) on the terms set out below.

1.2. The Contract is a public contract within the meaning of Article 633 of the Civil Code of Ukraine, and the Offer is a public proposal within the meaning of Articles 641 and 642 of the Civil Code of Ukraine. The terms are the same for every Donor. The donation is made in accordance with Article 729 of the Civil Code of Ukraine and the Law of Ukraine “On Charitable Activities and Charitable Organisations”.

1.3. The Platform Rules — as regards the requirements for Charities, campaigns, reports and the consequences of breaches — and the personal data notice form an integral part of the Contract. If those documents differ from the Offer on anything concerning the Donor, the Offer prevails.

1.4. Section headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.

2. Definitions

2.1. In this Offer the following terms have the following meanings:

  • Platform — the Dolonia charity platform at dolonia.com.ua, with all its pages, forms and accounts.
  • Operator — the Charitable Foundation “Mriyu Zhyty”, which runs the Platform, receives donations into its account and passes them on to Charities under this Offer.
  • Donor — an individual, a sole trader or a legal entity making a one-off or monthly donation through the Platform.
  • Charity — a non-profit organisation connected to the Platform under a cooperation agreement with the Operator: a charitable foundation or organisation, a civic organisation, a municipal or state institution, a condominium association, or a religious organisation (for charitable programmes only).
  • Campaign — a Charity’s page on the Platform with a goal, a description and documents: targeted (with an amount), urgent, with an end date, a shopping list (each item can be paid for separately), or an ongoing need of the Charity (without an amount).
  • Cause — a thematic group of campaigns on the Platform (for example, health, animals, defence).
  • Beneficiary — the person or institution for whose benefit the Charity has opened a campaign.
  • Donation — money the Donor gives to the Operator free of charge and voluntarily, for the purpose the Donor has chosen.
  • Platform contribution — a donation to the Operator for its statutory activity of running the Platform.
  • Monthly donation — a donation charged to the Donor’s card once a month on a chosen day, with the Donor’s consent.
  • Supplementary agreement — an agreement under the cooperation agreement between the Operator and the Charity, concluded by publishing each campaign; it is numbered as “agreement number.N” and dated the day the campaign is published.
  • Ledger — the public list of incoming donations, bank fees and payouts to the Charity shown on the campaign page.
  • Donor account — the Donor’s personal area on the Platform, accessed with a code sent to the Donor’s email.
  • Bank — JSC Universal Bank (monobank), which services the Operator’s donations account and the card payment page, as well as other banks and payment systems the payment passes through.

3. Subject of the Contract

3.1. The Donor voluntarily and free of charge transfers money into the Operator’s ownership as a charitable donation for the purpose the Donor has chosen (section 5), and the Operator accepts the donation and uses it for that purpose: it passes it to the Charity for the campaign or applies it to running the Platform.

3.2. A donation is not payment for goods, work or services, nor a loan, sponsorship or advertising. The Donor receives nothing in return for it — from the Operator, the Charity or the Beneficiary.

3.3. The Operator is a charitable intermediary between the Donor and the Charity. The campaign, its goal, description, photos and documents are prepared by the Charity; the Operator reviews them before publication but does not carry out the Charity’s charitable programme.

3.4. On the “Documents” tab of the campaign page the Donor can view campaign documents or their de-identified copies (an invoice, a cost estimate, a unit request, a medical document, etc.) that the moderator has approved for display; medical ones only with the Beneficiary’s written consent. Original documents containing personal data are not made available to the Donor. Which documents are shown is governed by the Platform Rules; the removal of a copy, including because the Beneficiary has withdrawn consent, does not change the purpose of the donation and is not a ground for a refund (section 11).

4. Acceptance and conclusion of the Contract

4.1. Full and unconditional acceptance of the Offer is:

  • for payment by card, Apple Pay or Google Pay — ticking the box in the donation form agreeing to the Offer and to data processing, and completing the payment on the Bank’s page;
  • for a bank transfer — transferring money to the Operator’s donations account with the payment reference shown on the campaign page (including the Donor’s personal code or the campaign code);
  • for a monthly donation — consent in the donation form and the first successful charge; every subsequent charge is made under this Contract.

4.2. The Contract is concluded at the moment of acceptance. Under Articles 205 and 207 of the Civil Code of Ukraine and the Law of Ukraine “On Electronic Commerce”, a contract concluded through the Platform is deemed to be made in written (electronic) form; no separate paper copy is made. The receipt the Donor gets by email and in the account confirms the conclusion of the Contract.

4.3. The Donor’s obligation to make the donation is fulfilled when the money is credited to the Operator’s account. A payment that is not completed, declined by the Bank or cancelled is not a donation.

4.4. No registration is needed to donate. The Donor gives an email address, to which the receipt, campaign updates and the notices provided for in the Offer are sent.

4.5. A Donor who is an individual confirms that they have sufficient legal capacity for this transaction under the law of Ukraine and are disposing of their own money or money they are entitled to dispose of. Paying with another person’s card is allowed only with that person’s consent.

4.6. On behalf of a legal entity or a sole trader, acceptance is made by a person authorised to do so by the constitutional documents, a power of attorney or the law. By making the payment, that person confirms their authority and that the donation has been approved under the Donor’s internal rules.

5. Purpose of the donation

5.1. The Donor chooses the purpose of the donation in the form on the website before paying:

  • a specific campaign — the money is for the goal of that campaign;
  • an item on a campaign’s shopping list — the money is for that item;
  • a Charity (for a monthly donation) — each charge goes to an open campaign of that Charity, its ongoing-need campaign first, if there is one;
  • a cause (for a monthly donation) — each charge goes to an open campaign in that cause according to the published rule: urgent campaigns first, then those closest to their goal;
  • running the Platform — a contribution to the Operator’s statutory activity of maintaining the Platform (section 10).

5.2. The purpose is fixed at the moment of payment and shown on the receipt. A donation to a campaign is credited to that campaign and appears in its ledger.

5.3. For a bank transfer, the purpose is determined by the code in the payment reference: the Donor’s personal code from the “Bank transfer” form, or the campaign’s permanent code. The Donor is responsible for entering the payment reference correctly. A transfer whose reference does not identify a campaign, and a transfer to a campaign that has already been fully funded or closed, is credited as a Platform contribution — a donation to the Operator for its statutory activity (section 10). If the Donor’s email address is known, the Donor receives a receipt.

5.4. The purpose of a donation can change only if a campaign is closed early (section 12) and, for monthly donations, as described in section 13.

6. How the Operator passes funds to the Charity

6.1. Donations are received into the Operator’s separate donations account, which is used for campaign funds. The Operator pays for its own work from a separate operating account.

6.2. Targeted campaign (with a goal amount): once 100% of the amount has been raised, the Operator transfers the funds within 5 working days to the Charity’s account stated in the cooperation agreement, less any bank fees that Donors did not cover.

6.3. Ongoing-need campaign (without an amount): the Operator transfers funds on the Charity’s justified request — stating the amount, what it is for and supporting documents (a supplier’s invoice, a budget, etc.) — after reviewing and approving it, within 5 working days of approval. The amount cannot exceed the funds available in the campaign.

6.4. Campaign with an end date: if 100% of the amount has not been raised by the end date, the campaign is automatically extended once by 30 days. After the extended date the campaign ends — its page says “The campaign period has ended” — and within 5 working days the Operator passes the funds raised to the Charity, less any bank fees that Donors did not cover; the Charity reports as usual. The Charity may also close such a campaign earlier (section 12).

6.5. Each payment to the Charity states the number and date of the supplementary agreement concluded when the campaign was published. Every payout appears in the campaign ledger.

6.6. The Operator may suspend the transfer of funds pending clarification, in particular if the Charity’s bank details are under review, the Charity is late with a report, a sanctions match has been found, there are grounds to suspect misuse of funds, or the law requires it. In such cases, and if the bank causes a delay, the transfer may take longer.

6.7. Within 30 days of a payout the Charity submits a report on how the funds were used. The Operator reviews the report, publishes it on the campaign page and emails the campaign’s Donors. The terms for Charities are in the Platform Rules.

7. Amounts, currency and limits

  • The minimum donation is UAH 10.
  • Donations are made in hryvnias. Payments with foreign cards are converted by the card-issuing bank at its own rate; the Operator receives the amount in hryvnias.
  • A donation to a campaign cannot exceed the amount still needed to reach its goal; a donation to a shopping-list item cannot exceed what is left for that item.
  • Once a campaign has reached 100%, it no longer accepts card donations; similar campaigns are shown on its page. A campaign that has been closed or whose period has ended does not accept donations either.
  • To protect against bots and stolen cards, there are limits on payment attempts and an invisible automatic check.

8. Payment methods and card security

8.1. A donation can be paid by Visa or Mastercard (issued by Ukrainian or foreign banks), Apple Pay or Google Pay on the Bank’s secure payment page, or by bank transfer (IBAN) with a code in the payment reference or using a National Bank of Ukraine QR code.

8.2. Payment methods may be restricted for some campaigns — in particular military campaigns marked “strike equipment”. The available methods are shown on the campaign page.

8.3. The Donor enters card details only on the Bank’s page. The Operator does not see or store the card number, expiry date or security code. For monthly donations the card details are kept by the Bank, and the Operator receives only an encrypted identifier (token) for charging.

8.4. The card-issuing bank may require extra confirmation of the payment or restrict online payments. These rules are set by the Donor’s bank, not by the Operator.

9. Bank fees

9.1. The Bank charges a fee on every payment by card, Apple Pay or Google Pay. The Operator takes no percentage of campaign funds.

9.2. The donation form has a “Cover the bank fee” option; it is not selected by default. If the Donor selects it, an estimate of the fee (about 1.3%) is added to the donation, and the campaign receives the full donation. If it is not selected, the fee is deducted from the donation to the campaign and shown as a separate line in the campaign ledger.

9.3. The exact fee is set by the Bank; the ledger shows the actual fee. The amount paid to cover the fee is a donation to the Operator, including any part of it that exceeds the actual fee.

9.4. The Operator charges no fee for a bank transfer (IBAN); any fee charged by the Donor’s own bank for the transfer is set by that bank.

10. Platform contribution

10.1. The Platform is funded by voluntary contributions from Donors, grants and partnerships with companies. In the donation form the Donor can add a contribution to running the Platform — 5%, 10% or an amount of their choice; it is not selected by default. A separate one-off or monthly Platform contribution can also be made.

10.2. The contribution is a charitable donation to the Operator for its statutory activity of running and developing the Platform; it is not credited to any campaign. Under Article 16 of the Law of Ukraine “On Charitable Activities and Charitable Organisations”, the Operator spends no more than 20% of its annual income on administrative costs. The spending report is on the Transparency page.

11. Non-refundability

11.1. A donation is non-refundable. Once the money has been credited to the Operator’s account, the Donor cannot demand it back — including if they have changed their mind, or if the campaign has been closed, its funds redirected under section 12, or it has not been fully funded. The Operator does not refund donations.

11.2. If the Donor believes their card was charged by mistake, twice or without their knowledge, they contact their bank, which handles the dispute under the payment system’s rules. At the request of the bank or the Donor, the Operator provides the information it holds about the payment. The Operator can be told through the Support form.

11.3. Payments the Operator is not permitted to accept as a donation (in particular from sanctioned persons) are not credited to any campaign; the Operator deals with them in accordance with the law of Ukraine.

11.4. Cancelling a monthly donation applies to future charges; payments already made are donations under this section.

12. Closing a campaign early

12.1. The Charity can close a campaign early, giving a reason, and the Operator can do so if the Charity has ceased operating, been liquidated or disconnected from the Platform, or cannot be reached. From that moment the campaign stops accepting donations. The Operator makes the decision: the campaign’s funds go to the same project (the campaign is marked “Closed early”, the funds raised are passed to the Charity within 5 working days, and it reports as usual) or to another open campaign (clauses 12.2–12.3). The Operator may also refuse the Charity’s request to close, giving its reason.

12.2. By donating to a campaign, the Donor agrees that if the campaign is closed early, their donation may be redirected to another campaign of the same Charity or, if that is not possible, to a similar campaign of another Charity with the same cause chosen by the Operator. No separate consent from the Donor is required; the Donor receives an email naming the campaign the funds went to, and the closed campaign’s page shows “Cancelled — funds redirected to …” with a link to the new campaign.

12.3. If the Charity has no other open campaign, the funds are held in the Operator’s donations account and directed to that Charity’s next campaign once it is published. If the Charity has ceased operating, been liquidated or disconnected from the Platform, or cannot be reached, or no new campaign is published within 60 days, the Operator directs the funds to a similar open campaign of another Charity with the same cause and informs the Donor by email.

12.4. Monthly donations to a campaign that has been closed early are stopped, and the Donor is told by email. The Donor can set up a new monthly donation to another campaign, Charity or cause.

12.5. The Charity must report on funds already passed to it, whatever the closure decision. The Operator closes a campaign itself only in the cases set out in clause 12.1; it may also suspend a campaign or disconnect the Charity from the Platform for breaching the Platform Rules.

13. Monthly donations

  • A monthly donation can go to a campaign, a Charity, a cause or running the Platform. The first payment is taken straight away, then once a month on the chosen day (from the 1st to the 28th).
  • By setting up a monthly donation, the Donor instructs the Operator to initiate a monthly charge of the chosen amount to their card through the Bank until the donation is cancelled or stopped.
  • A monthly donation to a campaign never exceeds the amount still needed. If the campaign is already fully funded, or the period of a campaign with an end date has ended, the next charge goes to another open campaign of the same Charity (urgent ones first, then those closest to their goal), and the Donor is told by email. If there is nowhere to direct the donation, nothing is charged that month and the Donor is told by email.
  • If a charge fails, it is retried after 2 days and again after another 3 days; after that the monthly donation is stopped and the Donor is told by email.
  • The Donor can pause the donation (for up to 3 months), change the amount or day, or cancel it at any time — in the Donor account or via the link in an email. Changes apply to future charges.
  • Closing a campaign early stops monthly donations to it (clause 12.4). Each charge is governed by the version of the Offer in force on the day of the charge (section 24).

14. Receipts, the annual statement and the tax deduction

  • For every donation the Donor receives a receipt (PDF) by email and in the Donor account.
  • Once a year a statement of donations for the tax deduction is available in the Donor account. It includes everything the Donor paid to the Operator: donations to campaigns, Platform contributions and fee cover. For the statement to bear the Donor’s name, the Donor enters their full name in the profile. The Operator does not collect taxpayer identification numbers.
  • The right to the tax deduction, its amount and conditions are set by subclause 166.3.2 of the Tax Code of Ukraine (no more than 4% of total taxable income for the year). The decision is made by the tax authority; the Operator does not guarantee that the deduction will be granted.
  • The year of a donation is determined by Kyiv time.
  • The authenticity of a receipt or statement can be checked by its QR code on the Document check page.

15. Your name in the donor list and anonymity

  • The campaign’s donor list shows only what the Donor entered in the “Name to show with your donation” field — the first word, without a surname. If the field is empty, the donation is signed “Anonymous donor”.
  • The Donor can choose not to show their name — the donation then appears in the donor list as “Anonymous donor”. The signature is shown before payment.
  • The amount of a donation may be shown in the donor list and the campaign ledger without any details that identify the Donor.
  • The Donor must not put other people’s names, offensive words, advertising or contact details in the signature. The Operator may replace such a signature with “Anonymous donor”.

16. Personal data

16.1. The Operator is the controller of the Donor’s personal data. It processes the data (including the email, the signature, the name for the statement, and the amounts and dates of donations) to conclude and perform the Contract, issue receipts and statements, send campaign updates and reports, comply with the law and protect the Platform against abuse.

16.2. The Donor’s email is not shown on the website and is not passed to Charities; the Charity sees only the signature, if the Donor gave one.

16.3. The data collected, retention periods, the services that process it and the Donor’s rights under Article 8 of the Law of Ukraine “On Personal Data Protection” are described on the Personal data page.

16.4. Campaign document copies on the “Documents” tab may contain health information and other personal data of the Beneficiary, published with their consent solely so that the Donor can satisfy themselves of the need. The Donor does not distribute or publish them elsewhere, does not try to identify or contact the Beneficiary from them, and does not use them for any other purpose. If the Donor notices personal data that has not been concealed in a copy (including a tax number, address, phone number, military unit number or call sign), the Donor informs the Operator via Support; the Operator immediately hides the copy pending review.

17. The Donor’s assurances

17.1. By accepting the Offer, the Donor assures the Operator that:

  1. the donated money belongs to the Donor lawfully and was not obtained through crime;
  2. the Donor is not subject to sanctions of Ukraine, the EU, the US or the UN and is not acting on behalf of persons subject to such sanctions;
  3. the money does not come from the aggressor state, its bodies or persons controlled by it, and the donation is not made for their benefit;
  4. the Donor is using their own card or account, or has the owner’s consent;
  5. the donation is not intended to obtain any benefit, advertising or other consideration from the Charity, the Beneficiary or the Operator;
  6. a person acting on behalf of a legal entity or sole trader has authority to do so (clause 4.6);
  7. the Donor has read the campaign page, the terms of this Offer and the personal data notice.

17.2. If these assurances prove untrue, the Donor is liable for the consequences under the law, and the Operator may act under section 20.

18. The Operator’s rights and obligations

18.1. The Operator undertakes:

  • to allow only Charities that have passed verification under the Platform Rules to raise funds, to review every campaign and its documents before publication, and to approve the display of de-identified copies of campaign documents separately;
  • to use the donation for the purpose chosen by the Donor, subject to sections 12 and 13;
  • to keep a public ledger for every campaign: incoming donations, bank fees, payouts to the Charity;
  • to pass funds to the Charity as described in section 6;
  • to require a timely report from the Charity, review it and publish it on the campaign page;
  • in the event of a late report, untrue information or misuse of funds — to act under the Platform Rules: block new campaigns, suspend the campaign and payouts, disconnect the Charity, announce proven misuse publicly and require the Charity to return funds that were misused;
  • to issue receipts and the annual statement to the Donor (section 14);
  • not to store payment card details and to protect the Donor’s personal data.

18.2. The Operator has the right:

  • to refuse a payment or suspend crediting it to a campaign if there are signs of fraud, use of someone else’s card, a sanctions match or another breach of the law;
  • to suspend donations to a campaign or payouts to a Charity pending clarification;
  • to restrict the operation of the Platform or particular payment methods temporarily for maintenance, updates or protection;
  • to provide information about payments to banks and state authorities where the law requires;
  • to amend the Offer as described in section 24.

19. Limits of liability

19.1. The Operator is liable to the Donor for performing its obligations under this Contract: verifying Charities and campaigns, keeping records, passing funds on for their purpose and requiring reports.

19.2. The Charity is responsible for the accuracy of the campaign’s text, photos and documents, for the complete de-identification of document copies, for having the Beneficiaries’ consent, including consent to publication of such copies, and for using the funds for their intended purpose. The Operator reviews campaigns and reports but does not guarantee that a campaign will be fully funded or that the charitable programme will achieve the expected result.

19.3. The Operator is not liable for:

  • the actions, errors or delays of banks and payment systems, including declined payments, exchange rates, fees charged by the Donor’s bank and crediting times;
  • interruptions to communications, the internet or the power supply, air-raid alerts, or cyberattacks on third-party services;
  • the consequences of incorrect information given by the Donor — email, payment reference or code;
  • decisions of the tax authority and other state bodies, including on the tax deduction;
  • the Charity’s failure to perform its obligations to the Beneficiary and third parties.

19.4. In any event, the Operator’s liability to the Donor is limited to the amount of the donation to which the claim relates, unless the law provides otherwise.

20. Sanctions and preventing abuse

20.1. The Operator automatically checks any payer donating UAH 50,000 or more against the sanctions lists of Ukraine (National Security and Defence Council), the EU, the US and the UN. Charities, their managers, founders and beneficial owners are checked daily.

20.2. Money from sanctioned persons is not a donation and is not credited to any campaign; the Operator deals with it in accordance with the law of Ukraine.

20.3. The Operator acts to prevent the Platform being used for card fraud, testing stolen cards, laundering the proceeds of crime or financing terrorism: it limits payment attempts, uses automatic bot protection and may refuse a payment.

21. Force majeure

21.1. The parties are released from liability for failure to perform or improper performance of the Contract caused by force majeure: martial law and hostilities, missile and other attacks, air-raid alerts, power or communication outages, cyberattacks, natural disasters, or decisions of public authorities that make performance impossible.

21.2. While such circumstances last, deadlines are extended accordingly; the Operator performs its obligations as soon as it becomes possible. Force majeure does not end the Operator’s obligation to use the donation for its purpose.

22. Notices

22.1. The Operator sends receipts, campaign updates and notices under the Contract to the email address the Donor gave in the donation form, from hello@dolonia.com.ua, and also shows them in the Donor account. A notice is deemed received on the day it is sent.

22.2. The Donor is responsible for giving a correct, working email address. The Donor contacts the Operator through the Support form; the reply comes by email.

23. Resolving disputes

23.1. The Contract is governed by the law of Ukraine.

23.2. The parties try to resolve disputes by negotiation. The Donor sends a claim through the Support form, describing the claim and giving the payment details (date, amount, receipt number).

23.3. A dispute not resolved by negotiation is heard by a court of Ukraine at the Operator’s location (Kyiv), unless the law provides for other jurisdiction. If the law gives the Donor the right to other jurisdiction or other protection (in particular as a consumer), that right is not limited.

24. Term, amendments and versions

24.1. The Offer is valid from the date stated in its version until the Operator withdraws it. The Contract for each donation remains in force until both parties have fully performed their obligations.

24.2. The Operator may amend the Offer by publishing a new version on this page stating the date from which it applies — no earlier than the day of publication. Donors with active monthly donations are sent an email about the new version; for all other Donors, its publication on this page is the notice. Previous versions are kept.

24.3. Each donation is governed by the version of the Offer in force on the day it is made; the Platform records which version the Donor agreed to. Amendments do not worsen the terms of donations already made.

24.4. For monthly donations, a new version applies from the date stated in it. The next charge after that date means agreement with the new version; a Donor who does not agree can cancel the monthly donation at any time before the charge — in the donor account or via the link in an email.

24.5. Withdrawing the Offer does not affect donations made before the withdrawal.

25. Language of the Contract

25.1. The Offer is written in Ukrainian; the English text is a translation for convenience. In the event of any discrepancy, the Ukrainian version prevails.

26. Severability

26.1. If any provision of the Offer is found invalid or unenforceable, this does not affect the other provisions. The invalid provision is replaced by one that best reflects its purpose and complies with the law.

26.2. Matters not covered by the Offer are governed by the law of Ukraine.

27. Operator’s details

  • Name: Charitable Organisation “Charitable Foundation “Mriyu Zhyty”” (CO “CF “Mriyu Zhyty””)
  • EDRPOU code: 39333086
  • Non-profit status: included in the Register of Non-Profit Institutions and Organisations, non-profit status code 0036
  • Address: 8a Troitsko-Kyrylivska St, office 5, Kyiv, Ukraine
  • Head: Iryna Volodymyrivna Popovska, acting under the Charter
  • Foundation email: fond@mriyuzhiti.com
  • Questions about donations: the Support form
  • Foundation website: mriyuzhiti.com
  • Platform website: dolonia.com.ua
  • Donations account: JSC Universal Bank; the transfer details are shown on each campaign page

Versions of this document

  • Version 1 — in force since 21 October 2026 (this page)

What changed in this version: First version.