For charities

Why Dolonia for charities

• 0% from campaigns. The platform takes no percentage of donations and charges nothing to join. Donors can cover the bank fee themselves; if they don’t, it is shown on a separate line.
• A charity page. Your mission, causes, regions, projects, campaigns and reports — with no personal data.
• Campaigns for different needs. A target amount, urgent, with an end date, a shopping list where each item can be paid for separately, and an ongoing need with no set amount.
• An account for your team. Several people with roles — head, manager, accountant; sign-in with a code from an app.
• An open ledger. Every payment into a campaign and every payout is visible to everyone — donors don’t have to take your word for it.
• Donor paperwork done for you. The platform issues receipts and annual tax rebate statements itself.
• Monthly giving. Donors can support a campaign, your charity or a cause every month.
• Online reports. You prepare a report in your account, a moderator reviews it on the site, and the campaign’s donors get a “The charity has reported” email. Once the report is accepted, the charity sends the Operator a paper copy signed by its head, by Nova Poshta.
• The trust that verification brings. Campaigns carry a “documents checked” mark, and their place in the catalogue follows open rules: it cannot be bought.
• No limits for new charities. No instalments, no cap on amounts, no cap on the number of campaigns.
• Requests from people. Your charity sees applications from the Need help section and can take one on.

Who can join

• Charitable foundations and organisations.
• Non-governmental organisations with non-profit status.
• Municipal and state institutions: hospitals, schools, shelters.
• Condominium associations (OSBB).
• Religious organisations — for charitable programmes only.

We do not connect organisations that are terminated in the state register, that are under sanctions (themselves, their heads, founders or beneficial owners), or whose founders or beneficial owners are citizens or residents of Russia or Belarus. Volunteers run campaigns only on behalf of a charity and under its responsibility — the platform has no personal card collections.

How to join

1. 1

   Sign in with your email

   Click “Connect your charity” and enter your email — we send you a code. No separate application is needed: connecting starts straight away in your account.

2. 2

   Form and documents

   In your account: the charity’s details, the payout IBAN, its people (head, founders, beneficial owners), documents and bank statements.

3. 3

   Verification

   Registers and sanctions are checked automatically; a moderator checks non-profit status, court decisions and politically exposed persons and holds a video call with the head. With your consent, an AI analysis helps, but a person always makes the decision.

4. 4

   Agreement

   Once your form is approved, you download the agreement in your account and print two copies. The head of the charity signs both by hand (and stamps them, if the charity has a stamp), and you send them by Nova Poshta to the address shown in your account and enter the waybill number there. The Operator signs the agreement, your charity is connected, and one copy is sent back to you by Nova Poshta.

5. 5

   First campaigns

   You create a campaign in your account, and a moderator reviews it within 2 working days: publishes it, asks for changes or explains a refusal.

What to prepare

• The statute.
• An extract from the state register (EDR).
• The decision on inclusion in the Register of non-profit institutions and organisations.
• A bank letter confirming the account to which the charity will receive money.
• The document appointing the head.
• Details of the head, founders and beneficial owners.
• Statements for the last three months for all accounts.
• References — optional, but they speed up verification.

How the charity receives the money

Donations go to a separate donations account of the Operator — CO “CF “Mriiu Zhyty””. A campaign with a target: once 100% is raised, the Operator transfers the money within 5 working days to the charity’s account named in its agreement, less any bank fees that donors did not cover. An ongoing need: the charity submits a payout request in its account — the amount, what it is for and an invoice or cost estimate; a moderator approves it or declines it with a reason, and an approved request is paid within 5 working days.

A campaign with an end date that has not reached 100% by that date is automatically extended once by 30 days, and the charity receives an email. After the extended date the campaign ends and the amount raised is passed to the charity in the same way, within 5 working days; the report is due as usual, within 30 days of the payout. You can close the campaign earlier with the “Close campaign” button.

Every published campaign is a supplementary agreement to the cooperation agreement; its number and date are given in the payment reference, and the PDF is in your account on the campaign page. A payout may be put on hold while new bank details are being checked, while a report is overdue, if there is a sanctions match or a suspicion of misuse, or where the law requires it; in that case, or if the bank causes a delay, the transfer may take longer.

The charity’s obligations

• A truthful description, genuine documents and the consent of the people you help — the charity is responsible for them.
• Every campaign needs all its documents as they are (at least an invoice or a cost estimate, and a medical document for medical campaigns): the moderator decides which of them donors see (medical ones only with the beneficiary’s written consent) — and your own cover photo: no children’s faces without parental consent, no faces of military personnel, unit numbers or equipment in position.
• Prohibited purposes: politics, religious worship, firearms and ammunition, business activity and the organisation’s own debts, personal enrichment, anything prohibited by law or benefiting the aggressor state.
• Campaigns for the military — only if defence is in the charity’s statute; items are handed over under a signed acceptance certificate.
• A report within 30 days of each payout: what was done, spending with a document for every line, photos of the result. A report returned for changes must be corrected within 5 working days. Once the report is accepted, a paper copy signed by the head goes to the Operator by Nova Poshta within 30 days.
• Money left over is shown in the report and used only for the same purpose of the campaign; for any other purpose — only with the Operator’s written consent.
• An overdue report is shown on the campaign page, new campaigns are blocked and the trust rating drops.
• Changes to a published campaign and new bank details go through checks again.
• The first proven case of misuse means permanent removal, a public announcement and a demand to return the misused money within 5 banking days. There are no fines or penalties.

The full text is in the Platform rules. How the platform works — see How it works.

Connect your charity

The form, documents and checks are online, in the charity account; you sign the agreement on paper and send it by Nova Poshta courier. Free of charge, with no percentage taken from campaigns: you pay only for your own parcel. Start now and continue whenever it suits you: the draft form is saved.

You sign in with a code sent to your email and then, as a second step, a code from an app on your phone: two-factor authentication is required in the charity account. The first time you sign in, the account helps you set it up.

Is your charity already on board? Sign in to your charity account